![CRH Americas](https://wjm.s3.amazonaws.com/aarp/uploads/%26no_logo..jpg)
Customer Experience Specialist
3 weeks ago
Job ID: 497630
Non-Exempt
Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.
Job Description
This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.
Position Functions and Tasks
The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.
Duties
- Process and support customers' orders and inquiries related to their dedicated market
- Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
- Inform customers of the status of their orders, advising them of any changes
- Comply with company attendance standards
- Coordinate effectively with transportation, planning, engineering and sales
- Create cases in NetSuite for customer issue resolution and product design
- Basic understanding of processing EDI orders
- Working with customers to create return authorizations
Characteristics of the Successful Candidate
- Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
- Effective Team Player with the ability to work independently
- Energetic, able to provide and receive feedback
- A willingness to take instruction and be accountable for their duties
- Skilled user in MS Office programs (NetSuite a plus)
- Customer-focused: dedicated to meeting the expectations of internal and external customers
- Able to organize and prioritize work in an effective manner
- Able to deal with client escalations in a respectful and effective manner
- Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.
Requirements
- 1+ years Customer Service in an office environment
- Experience working in manufacturing or logistics is preferred
- Excellent interpersonal and oral/written communication
- Comfortable user of excel
- Detail-oriented, with the ability to multi-task
- Demonstrated ability to work calmly in a fast-paced team environment
- Willing to be adaptable & flexible in our ever-changing work environment
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest
Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Date: May 21, 2024
-
Customer Experience Specialist
4 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: #Non-ExemptOldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...
-
Customer Experience Specialist
5 days ago
Atlanta, Georgia, United States CRH Full timeJob ID:Non-Exempt Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...
-
Customer Experience Specialist
4 days ago
Atlanta, Georgia, United States CRH Full timeJob ID: Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...
-
Customer Experience Specialist
3 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: #Non-ExemptOldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...
-
Customer Experience Specialist
4 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: 495954Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...
-
Customer Experience Specialist
4 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: 497630Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...
-
Customer Experience Specialist
4 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: 493731Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...
-
Customer Experience Specialist
3 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: 495954Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...
-
Consultant for Customer Experience
5 days ago
Atlanta, Georgia, United States Porsche Digital Full time(Senior) Consultant for Customer ExperienceLocation: Atlanta TasksLead challenging projects in management-, process- and IT-consulting with a focus on the Automotive industryDevelop independently innovative concepts in the area of new mobility, (digital) sales & after-sales, as well as digital transformationCreate business cases, roadmaps, and support the...
-
Customer Account Specialist
4 days ago
Atlanta, Georgia, United States WestRock Full timeThe Global Paper organization within WestRock is seeking a Customer Account Specialist that will communicate with customers, as well as partnering and interfacing with various functions within WestRock, such as; sales, transportation, mills, technica Account Specialist, Specialist, Customer, Supply Chain, Order Fulfillment, Transportation, Manufacturing,...
-
Customer Support Specialist
5 days ago
Atlanta, Georgia, United States Answer Mti Full timeJob Description Job Description Immediately hiring Part Time Customer Support Specialists at Answer Message Technologies, Inc.What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking...
-
Customer Success Specialist
5 days ago
Atlanta, Georgia, United States VersiTech Bold Integrated Payments Tonic Full timeCustomer Success Field Specialist Full Time with Benefits Salary Range - $50k - $55k + quarterly commission payouts Hiring in these areas: Atlanta, GA (metro area – hybrid) Portland, OR (hybrid) Florida (fully remote in FL)Calling all POS & Payments Inside Sales Rockstars Position Description Overview Get ready to ignite your career in the dynamic world of...
-
Customer Support Specialist
5 days ago
Atlanta, Georgia, United States RxVantage Full timeJob Description Job Description At RxVantage we transform how medical practices engage with life sciences resources and expertise to improve patient care. Our platform intelligently connects healthcare providers with the precise life sciences experts that they need, when they need them. As a result, medical practices stay on the cutting edge of patient care...
-
Customer Resolution Specialist
4 days ago
Atlanta, Georgia, United States Antonline Full timeCustomer Resolution Specialist - antonline Headquarters - Atlanta, GA We , a highly regarded e-commerce company utilizing sophisticated software to achieve competitive advantage. If you are an experienced customer care professional and have effective communication, we have an opportunity for you. You will provide assistance contacting vendors for order...
-
Remote Customer Support Specialist
5 days ago
Atlanta, Georgia, United States Constellis Full timeWere looking for a Customer Support Specialists to continue to build out our team providing world class customer support. Requirements Ability to clearly communicate both verbal and written to customers Proven customer support experience or experience as a client service representative Ability to multitask, prioritize, and manage time effectively Benefits...
-
Customer Solutions Specialist
5 days ago
Atlanta, Georgia, United States Koch Industries Full timeYour Job Georgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization. In this position, you'll play a critical role in identifying process improvement opportunities, analyzing supply chain metrics, and utilizing SAP to resolve customer replenishment issues. With your exceptional communication skills...
-
Customer Experience Associate
5 days ago
Atlanta, Georgia, United States Power Support Partners Full timeJob Title: Customer Experience Associate Company: Power Support Partners Location: Atlanta, GA About Power Support Partners: Power Support Partners is founded on the idea that a business can sincerely improve the world. We are a group of entrepreneurs, creatives, and technologists who set out to build a team of people that sincerely believes in our...
-
Customer Experience Associate
5 days ago
Atlanta, Georgia, United States Powersupportpartners Full timeJob Title:Customer Experience Associate Company:Power Support Partners Location:Atlanta, GA About Power Support Partners:Power Support Partners is founded on the idea that a business can sincerely improve the world.We are a group of entrepreneurs, creatives, and technologists who set out to build a team of people that sincerely believes in our values: Love...
-
Customer Solutions Specialist
4 days ago
Atlanta, Georgia, United States Procurement Advisors LLC Full timeCompany Overview At Procure Analytics (PA), we are passionate about driving continuous value by utilizing cutting-edge technology and implementing customized solutions in various categories to service our 900+ member companies. Headquartered in Atlanta, PA was founded to address the complex challenges of frequently ignored indirect and tail spend categories...
-
Customer Experience Coordinator
5 days ago
Atlanta, Georgia, United States Precision Aviation Group Full timePrecision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. PAG's global presence includes 23 locations and 20 Repair Stations in the United States, Canada, Australia, Singapore, and Brazil. Our customer-focused business model serves aviation customers through Supply Chain and...