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Customer Service Representative

2 months ago

Indianapolis, United States Indiana Farm Bureau Insurance Full time

Description

Responsibilities:

  • Interact directly with our customers by providing product and service information.

  • Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.

  • Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.

  • Coordinate problem resolution with appropriate departments.

  • Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.

  • Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Requirements for Success:

  • High School diploma or GED equivalent.

  • Ability to obtain Property and Casualty insurance license within first 2 years.

  • Insurance and/or claims background helpful.

  • Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.

  • Requires an understanding of numerical concepts to perform mathematical transactions.

  • Strong attention to detail and accuracy.

IFBI Perks:

  • An organization that values work/life balance

  • Paid Vacation/Sick Leave

  • 401K w/ Match

  • Full Time with a Monday - Friday schedule

  • Potential for a yearly bonus with a possible payout up to 20% of salary

  • Contests and Incentives

  • Benefits eligibility within 30 days of employment

  • Negotiable pay based on level of experience

  • Collaborate in a team environment

  • Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

  • High School or better

Job Category: Marketing

Job Type: Full-Time

225 S East St

Indianapolis, IN, USA, 46202

ReqID: CUSTO004703