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Implementation Validation Specialist

1 month ago

Oklahoma City, United States Paycom Online Full time

The Implementation Validation Specialist is responsible for reviewing the critical processes required for a successful implementation. This position provides world-class support to the rest of the implementation teams by aligning validation requirements with implementation processes, building confidence in those requirements through necessary communication, and providing best practices when necessary. This position also ensures quality implementations for our clients by completing the necessary quality checks within all SLAs based on timeline requirements.

RESPONSIBILITIES

  • Reviews and scores specific items on assigned service-related task to ensure consistency and accuracy for each client with Paycom

  • Validate implementation data to ensure it meets specified requirements to go live on first check date

  • Responsible for auditing employee data to ensure Paycom’s service level standard is being met

  • Presents educational information to internal customers

  • Ensure proactive communication with implementation team

  • Execute data reviews, within SLA commitment, based upon implementation schedule and key milestones

  • Perform as an objective, neutral third party to identify payroll quality defects and service concerns; work with appropriate stakeholders to communicate findings

  • Monitors all communication channels including, but not limited to, e-mail and telephone notifications providing prompt responses

  • Seeks guidance from more experienced specialists on troubleshooting issues of moderate complexity

  • Keeps management informed of area activities and of any significant client problems

  • Provide a high level of customer service and timely response rates

  • Performs other duties as assigned

Qualifications

Education/Certification:

  • High school diploma or equivalency required

Experience:

  • Payroll or data entry experience

PREFERRED QUALIFICATIONS

Education/Certification:

  • Bachelor’s degree in Business Administration, Data Analytics or related field

Experience:

  • Stable work history

  • Experience with analyzing and reporting data

Skills/Abilities:

  • Analytical, problem-solving and decision-making skills

  • Strong critical thinking skills

  • Process-minded with a penchant for improving on current processes

  • Ability to manage multiple tasks while maintaining organization and timely completion of projects.

  • Detail oriented and consistently delivers high-quality results

  • Demonstrated proficiency with MS Office products specifically Excel, Word, and PowerPoint.

  • Ability to work within all levels of an organization.

  • Interpersonal skills with the ability to work with various departments.

  • Ability to communicate effectively in both oral and written form.

  • Ability to work well with team-members to achieve team objectives.

  • Professionally communicate with internal customers

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. **To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:** paycom.com/careers/eeoc