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Coordinator, Testing Services

4 months ago

Fort Myers, United States Florida Gulf Coast University Full time
Job Summary

The Coordinator, Testing Services oversees the daily operations of the testing center and the adaptive testing program.

FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:
  • Oversees the daily operations of the testing center in a team effort with the Manager and other support staff. Works in conjunction with Adaptive Services to meet ADA accommodation requests.
  • Coordinates testing center services and space usages for various departments and students.
  • Ensures that exam security and integrity and student confidentiality are maintained at all times.
  • Assists with the development, implementation and monitoring of departmental policies, procedures and objectives. Schedules exams, determines space location, permitted aids, and test return location.
  • Maintains appropriate records and documentation of testing services.
  • Investigates, pursues, and collaborates with the Manager or Director to establish new partnerships and relationships with test providers and vendors needed to maintain and grow the revenue required to operate the testing center.
  • Tracks certifications and recertification requirements for staff.
  • Assists the Manager with the supervision and training of test proctors and new staff. Provides training on software, policies, procedures, and arranges test proctor schedule to ensure sufficient coverage.
  • Assists the Manager with the administration of the on-line registration system, Register Blast, data and systems.
  • Works with technology support with the implementation, installation, and maintenance of all testing systems offered in the testing center.

Other Duties:
  • Creates and updates procedure manuals and required documentation as it relates to daily test delivery.
  • Other job-related duties as assigned.

Additional Job Description

Required Qualifications:
  • This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
  • Experience operating a personal computer and proficient in Microsoft office (Word, Excel, Access, and Outlook).
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.
  • Must complete required certifications to administer exams within three months of hire.

Preferred Qualifications:
  • Master's degree from an accredited institution in an appropriate area of specialization.

Knowledge, Skills & Abilities:
  • Knowledge of the Americans with Disabilities Act (ADA) and Section 504.
  • Knowledge of or ability to learn various standardized test administration protocols and requirements.
  • Knowledge of or ability to learn Register Blast online registration system.
  • Excellent interpersonal, verbal and written communication skills.
  • Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
  • Ability to operate personal computers with proficiency and learn new applications and systems.
  • Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.
  • Ability to work collaboratively and build strategic relations with colleagues, coworkers, constituents, and vendors to meet the testing needs of students.
  • Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
  • Ability to process and handle confidential information with discretion.
  • Ability to work effectively with and contribute to a team effort.
  • Ability to adapt quickly to changing situations and environments.
  • Ability to interpret and apply laws, regulations, policies and procedures consistently.
  • Ability to effectively manage the work of others by providing information, guidance and motivation.
  • Ability to work evenings, nights, and weekends as needed.

Pay Grade 15

Applications received prior to July 15, 2024, will receive priority review.