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Supervisor, Field Service

3 months ago

Memphis, United States Nutrien Full time

This position is required to be on-site, when not conducting local business travel.

As the name implies, Waypoint Analytical is the company that you have been trying to find. Waypoint Analytical is the nation's largest agricultural and environmental laboratory network, with locations across North America.


When you join the Waypoint Team you can feel the chemistry. There is a passion that can only be unlocked and shared in a diverse culture of collaborative teamwork, where science and service intersect to make us proud of what we provide.


Waypoint Analytical offers passionate people from all walks-of-life opportunities to be part of something special.  You may have the goal of helping to feed the world, protect our environment, or offer scientifically sound solutions to complex problems. 


Waypoint Analytical is a wholly owned subsidiary of Nutrien, LTD.
 

Precision Ag, LLC operates independently as a cooperating partner of Waypoint Analytical. The organization’s footprint stretches from the Great Plains, across the Midwest and Mid-South, to the North East.

 

The Field Service Supervisor is responsible for managing operations, sales, and overseeing technicians, ensuring service quality and driving operational efficiency in territory. 

 

What you will do:

 

  • Train and mentor field technicians in use of technology and equipment related to data collection.
  • Ensure all employees follow guidelines and policies of Precision Ag, LLC and the customers we serve.
  • Directly oversee and dispatch work orders within assigned territory.
  • Coordinate meetings with customers, both current and potential, to nurture relationships and grow the business.
  • Generating invoices, reports & documents as needed for customers and employees/personnel.
  • Maintain, transport (when necessary) and keep record of company equipment in assigned territory.
  • Assist in hiring new field technicians.
  • Communicate with supervising manager(s), customers regarding issues, concerns and progress.
  • Offer technical/customer support when needed; software, laboratory and field processes.
  • Model our core value of safety by enabling a culture in which you are actively contributing to a safe work environment.

 

What you will bring:

 

  • High school diploma or equivalent.  

  • ​Ability to travel locally (20-25%). 

  • ​Have and maintain a valid driver’s license. 

  • ​3 years of progressively responsible experience in agri-business or other related customer service functions. 

  • ​2 years of supervisory experience preferred.
     

Waypoint Analytical is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


This job will remain posted until filled. In accordance with Waypoint Analytical policies, you will be required to undergo a background check, and may be required to undergo a substance test.   While we appreciate all applications we receive, only candidates under consideration will be contacted.

 

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