Scrum Master

Basic information

Job Name:

Scrum Master

Location:

Washington, DC

Line of Business:

Global Technology & Solutions

Job Function:

Investor Services

Date:

Tuesday, July 23, 2024

Position Summary

The Scrum Master role is a position within the Global Technology & Solutions Department of the Investor Services division of The Carlyle Group. This position will be responsible for the planning, execution, delivery, and support of technology solutions that are part of the firms' Corporate Services organization, focusing initially on serving the following stakeholder groups: Corporate Communications, Internal Audit & Risk.

This position will coordinate and work with Agile teams in writing user stories, release and iteration planning, test driven development, continuous integration, Scrum stand-up meetings, velocity and capacity planning, and retrospectives. The Scrum Master will work closely with team members from the Global Technology & Solutions department, as well as with other departments especially members of Investor Relations, Fund Management, Global Credit, Solutions, Legal & Compliance, and Accounting.

Responsibilities for this role include:

• Defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Developing detailed project and release plans to monitor and track progress.

• Defining, documenting, and refining business requirements and process documentation.

• Coordinating the use of internal resources and third parties/vendors for the flawless execution and delivery of projects.

• Managing project performance, changes to the project scope, schedule, and costs, using appropriate tools & techniques.

• Managing risks & issues, dependencies, blockers and escalating to management as needed.

• Ensuring that all projects are delivered accordingly to agreed-upon schedule & cost plans.

• Working with internal teams to prioritize system changes, feature requests, and helping to resolve outstanding issues.

• Maintaining project & system documentation to ensure continuity of operations.

Responsibilities

50% of time

• Project Management & Solution Delivery
  • Develop client relationships to strengthen business partnerships and drive change.
  • Manage and execute the end-to-end product development lifecycle: Requirements analysis, Design, Development, Testing, and Maintenance.
  • Apply organizational standards and agile best practices in support of the Software Development Lifecycle (SDLC).
  • Enforce quality gates to ensure work products being delivered align to client expectations.
  • Mentor junior staff and agile team members to facilitate solution delivery.
  • Facilitate communication between clients and development teams in support of project goals & objectives.
  • Prepare the business case narrative and all supporting materials needed to obtain funding for projects requiring approval from Senior Leadership.
  • Supervise the work of business analysts, data analysts, developers, and quality assurance analysts to maximize the quality and quantity of their output.
  • Support governance efforts in the areas of process, data, vendor and policy management through meeting management and planning activities.

30% of time

• Business Requirements & Process Analysis
  • Analyze business processes, client work-activities, and work-artifacts to develop a deep insight into and an understanding of client needs.
  • Work closely with the fund & firm tax teams, fund management, partnership accounting, data stewards and other business partners to gather and document requirements & the business process for new capabilities.
  • Document processes, artifacts and data in a way that produces requirements that enable development teams to build solutions and business staff to review their own activities.
  • Assist technical solution leads in preparing materials necessary to illustrate & communicate proposed system design, including but not limited to: high-level solution illustrations, wireframe mock-ups, system process-flows, dataflow diagrams, and application state charts.

20% of time

• Support, Training, and Change Management
  • Manage and provide front-line support for technology supporting operations.
  • Manage the track and remediation of all defects and additional enhancement requests, prioritizing those for immediate action and adding the remainder to the backlog.
  • Troubleshoot and resolve reporting related issues in close coordination with IT and business teams.
  • Maintain project & training documentation, knowledge bases, job aids, webinars and other materials in support of ongoing operations.
  • Assist in training users on technology.

Qualifications

Education & Certificates

• Bachelor's Degree required
• Major in Accounting, Computer Science, or Information Systems/Technology, preferred
• Certified Project Management Professional (PMP), or Agile Scrum Master (CSM), preferred

Professional Experience

• Certified Scrum Master; advanced experienced leading Agile/Scrum delivery teams.
• Software Development Lifecycle (SDLC) knowledge.
• Internal audit and risk knowledge, preferred.
• Experience with Business Process Mapping and Requirements elicitation.
• Proficient Microsoft Word, Excel, PowerPoint, and Visio.
• Experience with Communications and Marketing Technology, specifically Drupal or other Content Management Systems, E-Mail Marketing, Analytics, and Digital Asset Management technology, preferred.
• Experience administering and managing SOX, Audit, and Risk modules within the Workiva platform, preferred.
• Experience working with the Atlassian suite of project management tools: JIRA, Confluence, preferred.

Competencies & Attributes

• Minimum of 6 years of relevant professional experience, required
• Outstanding analytical and problem-solving skills
• Experience managing stakeholder relationships
• Experience managing meetings, directing working groups, maintaining delivery roadmaps, tracking and reporting on project delivery, and providing status updates
• Working experience and understanding of the private equity business and Compliance reporting needs
• Strong interpersonal skills (written and oral) and ability to work across multiple teams
• Strong organization skills: detail-oriented, efficient and diligent
• Ability to understand and articulate business needs (from various sources) and verbally communicate to those with and without a technology background
• Dedicated to exemplary customer service
• Familiarity with project management concepts
• Ability to work in a fast-paced and demanding environment and balance multiple tasks
• High integrity and must be able to maintain confidentiality of sensitive and proprietary information
• Experience working among diverse teams
• Experience working either directly or indirectly in/with Internal Audit and Risk teams, preferred
• Experience working either directly or indirectly in/with Procurement or Contract team functions managing or implementing and/or operating Third Party Risk Management or Supplier Risk Management solutions

Benefits/Compensation

The compensation range for this role is specific to Washington, D.C. and takes into account a wide range of factors including but not limited to the skill sets required/preferred; prior experience and training; licenses and/or certifications.

The anticipated base salary range for this role is $120,000 to $140,000.

In addition to the base salary, the hired professional will enjoy a comprehensive benefits package spanning retirement benefits, health insurance, life insurance and disability, paid time off, paid holidays, family planning benefits and various wellness programs. Additionally, the hired professional may also be eligible to participate in an annual discretionary incentive program, the award of which will be dependent on various factors, including, without limitation, individual and organizational performance.

Due to the high volume of candidates, please be advised that only candidates selected to interview will be contacted by The Carlyle Group.

Company Information

The Carlyle Group (NASDAQ: CG) is a global investment firm with $425 billion of assets under management and more than half of the AUM managed by women, across 595 investment vehicles as of March 31, 2024. Founded in 1987 in Washington, DC, Carlyle has grown into one of the world's largest and most successful investment firms, with more than 2,200 professionals operating in 28 offices in North America, Europe, the Middle East, Asia and Australia. Carlyle places an emphasis on development, retention and inclusion as supported by our internal processes and seven Employee Resource Groups (ERGs). Carlyle's purpose is to invest wisely and create value on behalf of its investors, which range from public and private pension funds to wealthy individuals and families to sovereign wealth funds, unions and corporations. Carlyle invests across three segments - Global Private Equity, Global Credit and Investment Solutions - and has expertise in various industries, including: aerospace, defense & government services, consumer & retail, energy, financial services, healthcare, industrial, real estate, technology & business services, telecommunications & media and transportation.

At Carlyle, we know that diverse teams perform better, so we seek to create a community where we continually exchange insights, embrace different perspectives and leverage diversity as a competitive advantage. That is why we are committed to growing and cultivating teams that include people with a variety of perspectives, people who provide unique lenses through which to view potential deals, support and run our business.