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Visitor Services Assistant
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JOB SUMMARY: Serve as representatives to answer questions and offer guidance. Monitor sites and maintain relations with park partners and concessions on roving patrols throughout National Parks. Likely Entry On Duty: October-November 2024. Open to the first 50 applicants. Applications must be submitted by 11:59 (EST) on the 09/06/2024 to be considered. For more park(s) information, select "Learn more about this agency" below: MAJOR DUTIES: Visitor Services Assistant Standard Duties: Provide visitor services including patrol, roving, fixed post assignments and public programs. Participate in day-to-day operation of a seasonal contact station. Site monitoring, and resource protection. Operates two-way radio equipment. Responds verbally to visitor inquiries, offering information and guidance. Public can include individuals who are distressed, confused, frustrated, difficult or even hostile. Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders. Relates effectively to people from varied cultural backgrounds and is sensitive to diversity, race, gender, religion, disabilities and other individual differences. Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation. Direct visitors and the public with problems, questions, or complaints to appropriate resource. Assists in medical or other emergencies up to level of training. Additional duties for GS-05: Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources). Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area. Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel. Assess a situation to determine the appropriate response in accordance with policy guidelines. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.
