Administrative Assistant

Summary

This position provides friendly, professional and efficient telephone answering, call directing, staff paging, and visitor greeting. Performs various data entry and word processing tasks, processes incoming interoffice and USPS mail and outgoing interoffice mail. Responsible for performing clinical scheduling and patient admitting in collaboration with all disciplines and facilitating communication related to scheduling.

Responsibilities

- (30%) – Coordinates scheduling of all rehabilitation services optimizing therapist time and department efficiency.
- (30%) – Greets all patients and their families or escorts in a courteous and professional manner.
- (20%) – Addresses any questions regarding treatment, insurance, or other concerns in a timely manner.
- (10%) – Insures the proper, accurate and efficient flow of information such as filing, faxing and distributing communications and other materials between the office, clinical areas and other supporting departments
- (10%) – Answers telephone utilizing appropriate telephone etiquette and interpersonal skills to promote excellent public and interdepartmental relations.

Certifications and Licensures

N/A

Required Education

High School Diploma or GED

Other Information

- Provides excellent service by maintaining positive relations with all customers. This may include, but not limited to assisting with resolving questions, inquiries and/or issues.
- Provides timely patient access to services and optimizes clinician time by managing schedules and patient waitlists.
- Serves as a resource for smooth operations in clinical areas.
- Insures proper flow of patients to appropriate location within rehab services.
- Registers and admits patients verifying current order and insurance coverage.
- Leads denial management for the department and follows up on required documentation for payment.
- Maintains professional appearance of reception area including lobby and assists with patient care by preparing and cleaning treatment areas.
- Discharges patient charts according to department procedures.
- Responds to record requests from other departments and outside agencies according to affiliate policies and procedures in a timely manner.
- Orders necessary medical and office supplies as designated by manager or supervisor.
- Promotes process improvement and communicates with manager or supervisor regarding effectiveness and efficiency of work procedures.
- Schedules meetings for the department manager, supervisor and or clinician as needed.
- Attends appropriate meetings.
- Other duties as assigned.
- MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
- An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Equivalent Experience and Other Comments (Education)

- Successful completion of MyMichigan Health and affiliate specific orientation. Successful completion of new hire competency.
- Knowledge of reading, writing, mathematical, word processing, and computer skills in order to efficiently complete daily tasks.
- Ability to operate all office equipment including: computer, printer, photocopier, facsimile machine, multi-line telephone, and calculator.
- Knowledge of medical office practices, medical terminology, and policies and procedures as normally acquired through 1 year experience working in the health field.
- Ability to multi-task and work under pressure of deadlines, changes in schedules, and office routines.
- Ability to recognize the needs and concerns of people and possess interpersonal skills needed for effective verbal and written communication in the English language to interact with people individually and in a group at all levels.
- Ability to work independently, demonstrating problem solving and organizational skills, time management skills and initiative.
- Organizational skills needed for smooth flow of both the clinic and patient.
- Mandatory Occupational Safety and Health Administration (OSHA) is required and must be completed annually according to the Exposure Control Plan.
- Ability to work where employee may be exposed to communicable diseases.

Other Comments

- NOTE: PHYSICAL/MENTAL REQUIREMENTS MAY BE APPLICABLE WITH THIS POSITION.

Refer to job description for a complete list of requirements.