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EUC Engineer
3 months ago
Why choose cognizant?
It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both reassurance and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Title: EUC engineer - Onsite Everett, WashingtonDeliver Field Services Transition Projects and Programs in line with recognized IT best practice methodology (handling risk, governance, quality assurance, issue resolution, reporting), the successful implementation of service resource skills model and processes management.
RESPONSIBILITIES- Participate in EUC Field Service transition activities
- Assist to knowledge gathering and documentation from External Customers and/or Incumbents
- Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.
- Due Diligence with customer prior to RFP & BAFO submissions.
- Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.
- Build Process Document of current service for the customer and Partner.
- Work closely with our Third Party Partner
- Understanding of Desk side Support duties and process
- Solid grasp of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
- Active management and coordination of workload in the region
- Review of open and assigned tickets as advised by the tower lead
- Assist delivery lead in reviewing and verifying vendor invoices of hardware assets
- Proven understanding and skills in SLA, KPI Management
- Knowledge on Service Desk operation and tools
- Good knowledge of ticketing tools (preferably Service Now)
- Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all various types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc.
- Should have knowledge on MS Office and Teams
- Intermediate level knowledge of SCCM / Desktop Central, Intune, Printer Configuration, Imaging Machines, Triaging Break-fix issues
- Taking ownership of issues through to resolution on all appropriate requests.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Applications will be accepted until 8/15/2024.
The annual salary for this job is between $50,500 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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