Lead End User Support Engineer-Onsite

4 weeks ago

Everett WA, United States Cognizant Full time

Cognizant is seeking an End User Computing Engineer for a full-time opportunity in Everett, WA. Applications will be accepted till 11/04/2024.

The salary range for this role is between $90,000 to $107,000 depending on experience and qualifications of the candidate. All applicants must have valid work authorization. We are unable to offer visa sponsorships

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The compensation and benefits information are accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The End User Computing/Field Services Engineer will deliver Field Services Transition projects and programs in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), the successful implementation of service resource skills model and processes management.

Responsibilities:

· Participate in EUC Field Service transition activities.

· Assist and be part of knowledge gathering and documentation from external customers and/or incumbents.

· Analysis of service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.

· Due diligence with customer prior to RFP & BAFO submissions.

· Attend customer agreed locations to collect all customer processes relating to current delivery of services around EUC & Field Services.

· Create process document of current service for the customer and partner.

· Work closely with our third-party partner .

· Active management and coordination of workload in the region.

· Review of open and assigned tickets as directed by the tower lead.

· Assist delivery lead in reviewing and verifying vendor invoices of hardware assets.

Qualifications:

· Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

· Should have knowledge on Service Desk operation and tools

· Good knowledge of ticketing tools (preferably Service Now)

· Understanding of Service Desk Ticket concepts in Categorization, Priorities, Workflows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc.

· Should have knowledge on MS Office and Teams

· Intermediate level knowledge of SCCM / Desktop Central, Intune, Printer Configuration, Imaging Machines, Triaging Break fix issues

· Experience in manufacturing/factory service delivery desirable.

· ITIL professional is a big plus

· Strong interpersonal and customer relationship skills.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer M/F/D/V

  • Lead End User Support Engineer-Onsite

    4 weeks ago

    Everett, United States Cognizant Full time

    Cognizant is seeking an End User Computing Engineer for a full-time opportunity in Everett, WA. Applications will be accepted till 11/04/2024. The salary range for this role is between $90,000 to $107,000 depending on experience and qualifications of the candidate. All applicants must have valid work authorization. We are unable to offer visa sponsorships...

  • Lead End User Support Engineer-Onsite

    4 weeks ago

    Everett, United States Cognizant Full time

    Cognizant is seeking an End User Computing Engineer for a full-time opportunity in Everett, WA. Applications will be accepted till 11/04/2024. The salary range for this role is between $90,000 to $107,000 depending on experience and qualifications of the candidate. All applicants must have valid work authorization. We are unable to offer visa sponsorships...

  • Lead End User Support Engineer-Onsite

    4 weeks ago

    Everett, United States Cognizant Full time

    Cognizant is seeking an End User Computing Engineer for a full-time opportunity in Everett, WA. Applications will be accepted till 11/04/2024. The salary range for this role is between $90,000 to $107,000 depending on experience and qualifications of the candidate. All applicants must have valid work authorization. We are unable to offer visa sponsorships...

  • Lead End User Support Engineer-Onsite

    4 weeks ago

    Everett, United States Cognizant Full time

    Cognizant is seeking an End User Computing Engineer for a full-time opportunity in Everett, WA. Applications will be accepted till 11/04/2024. The salary range for this role is between $90,000 to $107,000 depending on experience and qualifications of the candidate. All applicants must have valid work authorization. We are unable to offer visa sponsorships...

  • End User Support Specialist

    3 weeks ago

    Everett, United States Cognizant Full time

    Job Title- End User Computing Engineer Location- Everett, WA. The End User Computing/Field Services Engineer will deliver Field Services Transition projects and programs in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), the successful implementation of service resource skills...

  • Manager End User Services

    5 days ago

    Everett, United States World Wide Technology Full time

    Job Title: Endpoint Architect Location: Remote (PST) Duration: 3+ months Target Start: ASAP Position Summary:As a Client Endpoint Architect, you will be responsible for leading the architecture, design, and implementation of client endpoint solutions that provide seamless and secure user experiences. You will collaborate closely with cross-functional...

  • Quality Assurance Automation Engineer

    3 weeks ago

    Everett, United States Acro Service Corp Full time

    QA Automation EngineerLocation: Everett, MA 02149 ( Onsite )12+ months of ContractSummary:Key ResponsibilitiesAnalyze business requirements and translate them into Salesforce-based solutionsDesign, develop, and implement custom Salesforce test applications, workflows, and integrationsSupport agile scrum teams in the test script development and execution of...

  • Desktop Support Technician

    1 week ago

    Everett, United States Apex Systems Full time

    Apex Systems is a global IT services provider and our staffing practice has an opening for a PC Service Technician to place onsite at our global technology client in Everett, WA. This is a W2 position and we are unable to provide sponsorship at this time.**If you are interested, please email your most up-to-date resume to David Zaragoza at...

  • Systems Engineer

    1 day ago

    Everett, United States iMatch Technical Services Full time

    Job Title: Systems EngineerEmployment Type: Contract to Hire Duration: 6 month contract to hire Pay Range: 55-75/hourBenefits Offered: Contractor medical/dental/vision benefits offeredOnsite Location or Remote: Hybrid; T-Th onsite in Everett.Required Core Hours/Time Zone: PST*Candidate must be able to work without visa sponsorshipTop Required Skillsets:1.)...

  • Salesforce Quality Assurance Automation Engineer

    3 weeks ago

    Everett, United States Rose International Full time

    Date Posted: 11/08/2024Hiring Organization: Rose InternationalPosition Number: 474069Job Title: Salesforce Quality Assurance Automation EngineerJob Location: Everett, MA, USA, 02149Work Model: HybridEmployment Type: TemporaryEstimated Duration (In months): 9Min Hourly Rate($): 50.00Max Hourly Rate($): 52.00Must Have Skills/Attributes: Agile, Apex, Automation...

  • Production Machine Lead

    4 weeks ago

    Everett, United States QuEra Computing Inc. Full time

    Summary:QuEra is looking for a Production Machine Lead for QuEras Aquila quantum computer at the AIST facility in Boston. The product that this role is supporting is twofold: the system itself and the results that users get by programming it. In this role you will be responsible for:Initial installations and setup of the machine.Overall operations of the...

  • Support Engineer

    2 weeks ago

    Redmond, WA, United States TALENT Software Services Full time

    Are you an experienced Support Engineer - CosmosDB with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Support Engineer - CosmosDB to work in Redmond, WA.Primary Responsibilities/Accountabilities:Response and ResolutionReviews complex issues (e.g., multiple components of a product) and...

  • Intermediate Salesforce QA Automation Engineer

    4 days ago

    Everett, United States Trillium Staffing Full time

    Trillium Professional is now seeking an Intermediate Salesforce QA Automation Engineer in Everett, MA! This is a hybrid position. The Salesforce Automation Engineer is a highly technical and strategic role within our organization. You will work closely with cross-functional teams, including project managers, business analysts, developers, and subject matter...

  • Senior Telecommunications Engineer

    4 weeks ago

    Everett, WA , USA, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job SummaryAs a Principal Telecomm Engineer at Futran Tech Solutions Pvt. Ltd., you will be responsible for designing, building, and deploying voice and digital channel systems. You will also provide project planning, implementation, and support of new network or voice systems, and direct technical analysis of hardware, software, or networks.Key...

  • Dental Practice Director

    4 weeks ago

    Everett, Washington, United States Onsite Dental Full time

    We are seeking a dedicated Full-time Practice Manager to join our dynamic, fast-paced dental team at Onsite Dental. Our office fosters a positive, energetic work environment where team members are committed to delivering exceptional patient care.As a Practice Manager, you will lead and direct our dental practice, ensuring top-notch patient service and...

  • IT Support Specialist

    4 weeks ago

    Everett, Massachusetts, United States TripleNet Technologies Full time

    Job Summary:As a seasoned IT Analyst / Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our team. Your strong communication and problem-solving skills will enable you to effectively troubleshoot and resolve technical issues, ensuring minimal downtime and maximum productivity.Key...

  • Senior Software Engineer

    2 weeks ago

    Seattle, WA, United States Mainz Brady Group Full time

    Direct hire opportunity *Must be onsite in Seattle, WA* W2 Only for this one no C2CJob Description: Generalist Software Engineer (AI/ML & Model Orchestration Focus)We are seeking a versatile Generalist Software Engineer with a deep passion for solving complex, logic-driven problems. The ideal candidate will have experience with AI/ML, particularly in model...

  • Director of Account Management

    5 days ago

    Everett, United States 2020 Onsite Full time

    About the Company - 20/20 Onsite is a leading healthcare services company, focused on mobile and on-site delivery of eye care. Since 2014, our Mobile Vision Clinics have provided eye care to over 75,000 patients at their workplaces, schools and neighborhoods. In May 2020, we expanded our services to provide vital access to clinical trial assessments and...

  • Director of Account Management

    5 days ago

    Everett, United States 2020 Onsite Full time

    About the Company - 20/20 Onsite is a leading healthcare services company, focused on mobile and on-site delivery of eye care. Since 2014, our Mobile Vision Clinics have provided eye care to over 75,000 patients at their workplaces, schools and neighborhoods. In May 2020, we expanded our services to provide vital access to clinical trial assessments and...

  • Electrical Engineer

    4 weeks ago

    Everett, WA , USA, United States Korry Electronics Full time

    Technical Lead - Electrical Engineering and Sustaining IssuesKorry Electronics is seeking a highly skilled Electrical Engineer to lead our technical team in developing and sustaining electrical engineering projects. As a Technical Lead, you will be responsible for analyzing and resolving complex electrical engineering issues, developing and implementing...