AGM| Mobile Convention Center
2 weeks ago
Overview
The Assistant General Manager is responsible for assisting the General Manager with the efficient, professional, and profitable operation of the Mobile Convention Center and Saenger Theater. The Assistant General Manager aids the General Manager in overseeing every managerial, f/t and p/t position, and ensuring full compliance with state and federal labor laws, contractual requirements and OVG policies and proceduress. The Assistant General Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Assistant General Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.
This role will pay a salary of $120,000 to $135,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
End date 8/31/2024
Responsibilities
- Assist the General Manager in planning, directing and managing the day-to-day operations of the convention center including sales, marketing, public relations, finance, event services, operations, housekeeping, maintenance, safety and security.
- Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections;
- Select, train, motivate and evaluate direct reports; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
- Work with the departmental directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Develop and implements programs, policies, and procedures for the convention center
- Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage, telecommunications, a/v and other sub contractors)
- Create and maintain solid relationship and act as facility contact with local Convention and Visitor’s Bureau (CVB)
- Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc)
- Participate and lead various interdepartmental project groups, special projects, and task forces
- Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
- Represent the General Manager as needed at various events and/or meetings
- Establish and maintain effective working relationships with staff, facility stakeholders and facility users
- Provide excellent customer service assistance to internal and external clients
- Assist with new event creation such as radio station shows, themed festivals, community events and other revenue producing concepts.
- Identify non-ticketed revenue producing booking opportunities
- Represent Mobile in identifying strategic relationships across convention, theater and other content opportunities.
Qualifications
- Bachelor’s degree or better from an accredited college or university with major course work in Business Administration/Management, Marketing, Sports Management, Facility Management, Public Administration or related fields
- Minimum five (5) years experience of increasing responsibility in professional public assembly facility operations management
- Minimum two (2) years of direct supervisory experience at the Director level
- Demonstrated leadership skills and ability to achieve quality results with a minimum of resources
- CMP, Oglebay graduate or other industry recognized designations are highly desired
- Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
- Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
- Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements
- Superior customer service and interpersonal skills
- Ability to work beyond normal business hours including but not limited to nights, weekends and holidays as required.
- Ability to communicate clearly and concisely in the English language, both orally and in writing
- Possession of, or ability to possess a valid driver’s license
- Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations
- Excellent organizational skills, detail-oriented with ability to handle multiple assignments
- Must have a demonstrated ability to function in a fast paced, high-pressure environment
- Ability to work independently and as part of a team
- Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
- Proficient computer skills including Windows, Outlook, Word, Access, Power Point, and Excel.
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