Call Center Supervisor, Tier II

4 weeks ago

Tampa, United States The Crisis Center of Tampa Bay Inc Full time
  • Job Location Bearss Home Office - Tampa, FL Position Type Full Time Education Level 4 Year Degree Travel Percentage None Job Shift Any Job Category Nonprofit - Social Services
  • POSITION DESCRIPTION- Contact Center Supervisor- Tier 2
  • The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.
  • Encourage development of suicide lethality assessment and suicide intervention skills, especially regarding the development of Tier 2 Intervention Specialists to Tier 3.
  • Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.
  • Complete requirements for Certified Crisis Worker or Victim's Service Practitioner within 18 months of employment.
  • Knowledge of state/national accreditation and certification standards of INFORM USA, AAS, DCF-SAMHSA & FCASV.

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