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Byte+ Scheduling Specialist, Lehi, UT

2 months ago

Lehi, United States Dentsply Sirona, Inc Full time

A smile can be transformative. Byte was founded on a commitment to improve access to orthodontic care through its affordable, easy-to-use, direct-to-consumer clear aligner solution. We celebrate every customer’s newfound confidence from their beautiful smile because our customers are at the heart of everything we do. Now a part of Dentsply Sirona with its unmatched resources and R&D capabilities, we are growing our team in the US to reach new customers and accelerate our mission of changing the world one smile at a time.

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

What We Are Looking For:

We are seeking an experienced and talented Byte+ Scheduling Specialist to join our team. This individual will play a pivotal role in scheduling appointments for patients who visit our website and express interest in scheduling an in-person consultation and scan in their local area. 

What Will You Do:

  • Coordinate and schedule appointments for patients seeking in-person consultations and scans through our website. 

  • Respond promptly to appointment requests and inquiries via phone, email, or chat. 

  • Provide detailed information to patients regarding appointment availability, location, and preparation. 

  • Liaise with local clinics or facilities to secure appointment slots for patients. 

  • Maintain accurate records of scheduled appointments and patient communications. 

  • Collaborate with other team members to ensure a seamless appointment scheduling process. 

  • Continuously improve appointment scheduling procedures and workflows. 

  • Achieves the performance standards established for the role including but not limited to.... 

  • Keeps up to date with industry knowledge, as well as the competitive posture of the company, maintaining a thorough knowledge of company products/services 

  • Provides all customers with consistent, quality service in accordance with company procedure 

  • Meets the call volume requirements as determined by the company 

  • Ability to use headset 

  • Maintain strict confidentiality protocols while handling sensitive customer information, ensuring compliance with privacy regulations and company policies 

  • Additional responsibilities as assigned 

Who You Are:

  • High school Diploma/GED required 

  • At least 2 years’ experience in appointment scheduling or customer service roles preferred 

  • Certificates or training in customer service, healthcare administration, or related fields is a plus. 

  • Previous sales experience preferred 

  • Must be proficient in Salesforce, Excel, and Word, and able to navigate each platform effectively 

  • Strong communication skills, both verbal and written. 

  • Excellent interpersonal skills with the ability to interact effectively with patients and healthcare professionals. 

  • Proficient computer skills, including experience with appointment scheduling software and Microsoft Office Suite. 

  • Attention to detail and accuracy in maintaining records and scheduling appointments. 

  • Ability to work independently and prioritize tasks effectively. 

  • Flexibility to adapt to changing priorities and handle a high volume of appointment requests. 

  • Knowledge of healthcare terminology and procedures is advantageous. 

Dentsply Sirona is an Equal Opportunity employer committed to fairness, diversity and respect.
As such, all qualified applicants will receive consideration for employment without regard to age, national origin or any other characteristic protected by law. 
Please note that all applications must be completed using the online form.

Nearest Major Market: Salt Lake City