Coordinator, Accommodation

2 months ago

Miami, United States teamworkonline Full time
At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative and inclusive sporting event of all time. The 2026 World Cup will mark the first time that the tournament will be hosted by three countries: the United States, Canada, and Mexico. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. 
THE POSITION Reporting organizationally to the Accommodation Manager in Miami, the Accommodation Account Coordinator will help serve Accommodation efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for coordinating lodging and hotel-related arrangements for the event, ensuring a smooth and comfortable experience for teams, participants and attendees. Further, this role will have a range of responsibilities, including contracting hotels, coordinating inventory, F&B, AV, meetings space, and reconciling and reporting. 

The main responsibilities of the Account Coordinator for the FIFA World Cup 2026 include
  • Contract hotels ensuring they meet quality standards and core group requirements. 
  • Ensure hotels comply with all contractual obligations. 
  • Execute tasks and addendums necessary for adjustments to hotel contracts. 
  • Coordinate reservations, rooming lists, changes and requests for core groups. 
  • Provide excellent customer service to official tournament guests
    · Coordinate hotel room blocks, meeting space, F&B, AV, group requirements, hotel communications and reservation management.
  • Provide resources and information to guests, create presentation materials. 
  • Support booking and reservation process for guests. 
  • Keep all necessary internal and external reporting up to date. 
  • Ensure held inventory is in accordance with remaining demand 
  • Attend site visits, familiarize with hotels and tour constituent groups.
  •  Coordinate the reconciliation, billing and closeout at hotels and with groups. 
  • Support and address unforeseen changes, cancellations, or emergencies in accommodation arrangements. 
  • Build strong relationships with designated groups to provide an excellent experience within the overall accommodation strategy. 
  • Consider all operational aspects when coordinating hotel arrangements, for example, transportation, logistics, security, etc. 
  • Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay 
  • Establish relationships with the hotel industry to provide the best overall value to FIFA. 
  • Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations.
  • Coordinate various ancillary projects taking place in the leadup to the World Cup  

YOUR PROFILE Education & Qualifications 
  • Bachelor’s Degree or similar level of education 
Work Experience
  • Minimum of 2 years of work experience in the hospitality industry.
  • Strong communication skills – oral and written 
  • Experience coordinating complex projects.
  • Strong organizational, customer service and attention to detail. 
Languages 
  • Fluent in Spanish is required for this position. 
Technology
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools. 
  • Experience with reservation system 


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