Outpatient Mental Health Manager

POSITION SUMMARY CLUES’ Certified Community Behavioral Health Clinic (CCBHC), Abriendo Caminos, will be providing immediate access to supportive, high-quality, culturally-responsive and integrated Behavioral Health services and pathways to wellness for Latine community members, regardless of insurance status or ability to pay. The CCBHC model provides CLUES with a model for sustainable Behavioral Health service provision, which translates to increased access to consistent care for wellness in Latino communities. 

CLUES’ Outpatient Mental Health Manager provides clinical and administrative supervision for integrated behavioral health services, while promoting quality, culturally and linguistically specific, family-centric client care. They supervise the clinical work and performance of LGSW-licensed staff, other clinical staff, MSW clinical interns, and they support staff in obtaining licensure as a Board of Social Work-approved clinical supervisor (when applicable); supports the department directors in planning, organizing, implementing, delivering, and evaluating mental health wellness and treatment programs; and adheres to local, state and federal regulations. This role allows for mentorship and training in program management skills and competencies, with a primary focus of the role being supervision of direct service staff and provision of direct clinical services.

The Outpatient Mental Health Manager works with the Senior Manager of Outpatient Mental Health and CTSS Program, the Associate Director of Behavioral Health, other members of the leadership team of the Behavioral Health department, and team members to promote the highest quality of integrated Behavioral Health services for the community. The Outpatient Mental Health Manager collaborates with department leadership on the development and implementation of strategic and tactical plans to maximize the effectiveness of Behavioral Health Services at CLUES. These activities include outreach strategies, partnerships with local agencies and representation at meetings of local stakeholders and professionals. The Outpatient Mental Health Manager is also an active leader of staff in initiatives and projects for the betterment of the agency as a whole, including pilot projects and service integration efforts.

Department: Behavioral Health
Reports to: Senior Manager of Outpatient Mental Health & CTSS Program
Location: CLUES Minneapolis Behavioral Health Clinic
Position Type: Regular
Schedule: Full-Time. Generally, Monday – Friday office hours, with occasional evening hours to accommodate clients as needed.
Estimated Salary: $82,000.00 to $95,000.00 (depending on experience & qualifications). 
Benefits: Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off. 

ESSENTIAL DUTIES AND RESPONSIBILITIES Personnel Management & Development

• Provide clinical supervision to staff and interns in accordance with State’s and board licensing requirements, including but not limited to weekly individual supervision, monthly clinical team meetings, and safety and quality assurance meetings.
• Nurture a safe, trauma-informed, culturally responsive and team-based working environment.
• Commit to working on racial equity for staff and for the community.
• Support staff and interns in handling MH client crisis situations and designate appropriate clinical back-up for times when the Senior Manager of Outpatient Mental Health and CTSS Program is not available.  
• Provide direction and coaching for all staff, including writing workshops, new hire training, intern training, etc., using knowledge of adult learning practices, and effective teaching, supervising and mentoring skills.
• Collaborate with CLUES HR Department, the Senior Manager of Outpatient Mental Health and CTSS Program and the Associate Director of Behavioral Health to plan, implement, and manage staffing patterns to ensure required level of service to clients and to ensure staff and client safety. 
• Ensure that mental health staff are appropriately licensed and are provided credentialed clinical supervision and clinical consultation, in accordance with such standards as, but not limited to, the Minnesota Board of Social Work, Board of Licensed Marriage & Family Therapy and the Minnesota Mental Health Act and standards maintained by the Minnesota Department of Human Services Licensing Division.
• Supervise Mental Health staff development, including hiring, providing guidance and direction, training, evaluating performance, initiating corrective action or disciplinary action and other personnel actions. 
• Designate individual productivity goals for staff based on department goals, in collaboration with the Senior Manager of Outpatient Mental Health and CTSS Program and the Associate Director of Behavioral Health. Provide clear and timely communication to staff regarding expectations and delegated tasks. Maintain regular and timely documentation of staff performance. Meet regularly with department staff to oversee progress toward individual and department goals.

Program Development & Financial Management

• Promote CLUES mission, operating values, and agency services within the community.  
• Cultivate working relationships with CLUES program leaders, other service collaborators, managed care providers, and other appropriate stakeholders.
• Assess and recommend new mental health service areas, congruent with strategic direction, for planning consideration.
• In collaboration with department directors, manage program budget and resource allocations effectively. Communicate proactively with the Associate Director of Behavioral Health when changes occur in order to work on action plans and solutions.
• Actively participate in leadership-related activities for the Behavioral Health department, especially though not exclusively by attending managers/directors’ meetings.
• Monitor case assignments and ensure appropriate caseload mix, and regularly review billable hours and staff productivity.

Compliance

• Ensure compliance to Certified Community Behavioral Health Clinic and Uniform Service Standards program standards, including participation in related DHS site visits and completion of any corrective actions required by DHS.
• Ensure staff maintains client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards.
• Contribute to accurate and timely agency services statistical data collection and reporting to track outcomes according to grant and contract requirements and monitor progress toward department goals.
• Respond to internal and external data collection and reporting requests.

Direct Service

• The Outpatient Mental Health Manager will provide direct clinical services. They will work with the Senior Manger of Outpatient Mental Health and CTSS Program to ensure their caseload size and focus allows for adequate time and attention spent in both direct service and supervisory work.
• Provide bilingual and culturally responsive psychotherapy to families, individuals, and groups.
• Maintain up-to-date clinical documentation per department standards and all requirements.
• Fulfill individual productivity goals regarding the direct provision of mental health services. Their productivity goals will be adjusted in proportion to their supervisor responsibilities.

General

• Ensure that the Behavioral Health department collaborates proactively with other programs in CLUES, especially those offering services related to health & wellbeing, to achieve service integration. 
• Participating in special projects, such as pilot program design and implementation, program development, research activities, community relationship-building activities and grant writing.
• Foster trusting relationships with colleagues and staff by assisting in the planning, implementation and introduction of projects for new initiatives that benefit the organization as a whole.
• Carry out all other duties as assigned by supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
  SUPERVISORY RELATIONSHIPS

• Responsible for supervision of Outpatient Mental Health program staff with requirement to supervise LGSW licensure track individuals. 

  QUALIFICATION REQUIREMENTS Education, Experience & Key Abilities*

• Master’s or Doctoral degree in Social Work.
• Five years’ experience providing outpatient therapy services required.
• Minnesota recognized independent clinical licensure in social work (LICSW).
• Board of Social Work approval to provide clinical supervision required. Previous experience supervising staff or clinical interns required.
• Bilingual in spoken English and Spanish; ability to read and write in English required and Spanish preferred.
• Must have a deep understanding of Latine cultures, values, and traditions, and demonstrate cultural responsiveness in every aspect of the role, including communication with colleagues, staff, clients, community members; creating forms and documents; hiring and training staff; and in clinical supervision and consultation.
• Demonstrated leadership and interpersonal skills required. 

Language Skills 

• Effective communication in English and Spanish, both verbally and in writing, required.
• Ability to read, analyze, and interpret written materials, including reports, contracts, and proposals.  
• Ability to effectively present ideas and information in and organized and effective manner, including writing reports. 
• Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management, and external parties.  

Computer Skills

• Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint required.
• Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties. 
• Must be willing to use telehealth platform and electronic signature program to conduct supervision tasks and clinical tasks.

 

WORKING CONDITIONS Background check

• Must pass a criminal background check, DHS Background Study, and MS-604.20 background check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks.

 

ABOUT US

Comunidades Latinas Unidas En Servicio (CLUES) is a non-profit leader in behavioral health and human services. The organization was founded in 1981 with a vision for improving the quality of life of the Latino population in Minnesota. Today, CLUES is Minnesota’s largest Latino agency. Our mission is to advance social and economic equity and wellbeing for Latinos by building upon our strengths and cultures, uplifting our community, and activating leadership for systemic change. Although our services focus on the Latino family, our experience and capabilities enable us to serve individuals and families from all walks of life including new immigrants and low-income families who dream of a better future.  Our programs and services encompass a holistic approach to addressing the complex and interrelated barriers our community faces, including programming that advances Community Wellness, Community Leadership, and Community Prosperity. Our services uphold and celebrate cultural richness and community assets as we connect individuals and families to resources, skills, institutions, and opportunities.  We employ a diverse, multi-cultural staff to ensure our services are linguistically and culturally relevant.  

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