Director of Membership

The iconic Hotel del Coronado  is looking to add a talented Director of Membership  

It’s an exciting time to join the resort with a recently completed $400M renovation project that included additional banquet space and major updates and offerings Including the new Shore House, an extension of the amazing property.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 900 rooms (to include cottages and villas), 96,000 square feet of banquet space, and 13 food and beverage outlets. 

The Director of Membership is responsible for the overall programming of the Del Club and sales initiatives and productivity within the Hotel del Coronado.  The Director of Membership is accountable for all logistic and administrative functions including budget, forecasting, labor and expense control, strategic planning, membership sales and marketing initiatives.  Member communications and coordination of all Club offerings and event calendar are under his or her responsibility.  The Director of Membership along with the Director of Sales and Marketing are responsible for the maintenance of all sales reports and productivity calculations that will at times be required to present to Ownership and Executive Committee.

Position Summary:

·         Lead and direct all member operations to include, but not limited to member activities to promote comradery and a Club Culture within both members and team members.  Creation of curated monthly event calendar, (4) signature seasonal events, monthly newsletter and member outreach in response to inquiry or service recovery.

·         Promote, solicit and provide guidance in the outreach in both the Del Premiere and Resort memberships.  Lead sales managers, solicitation and marketing efforts and provide tracking of conversion and productivity of sales managers.  Work in conjunction with Marketing on collateral and website updates.

·         Actively on the floor in working with membership engagement with team and current and prospective members.  Respond and handle member requests and respond to member related feedback.

·         Proficiency in financial reporting, P&L review, expense and labor management, member dues or account balance aging, marketing spend with ROI evaluation, event expense accounting for budget and forecast accuracy. 

·         Responsible for team members hiring, onboarding, training, annual performance evaluations.  Develop and update club policies, code of conduct, department SOP’s for clear communication.

·         Presentation ability to prospective members, membership events, internal Executive Committee and Ownership in the form of data driven analysis and PowerPoint presentations.

Required Qualifications

·         Minimum Education: Must have a bachelor’s degree from a four-year college or university preferred.

·         Management Experience: Five years’ combined experience in Club Membership, Hospitality, Club or relevant Sales

·         Additional Requirements: Excellent computer in Word, Excel, PowerPoint and financial acumen in P&L review and expense management. 

·         Event Management:  Creative event planning and active listener to provide the voice of the membership base to deliver exceptional experiences and exclusive amenities

·         Reasoning Ability: Must be able to successfully conduct and accomplish multiple tasks, collaborate with several support departments and possess strong organizational and problem-solving skills.

The pay range for this position is between $127,000 to $145,000 depending on experience

 #LI-JG1 

What are we looking for?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Private Club understanding and experience in either operations or sales
• Excellent organizational and administrative skills
• Five years minimum management experience
• Extensive knowledge of Excel/ Word/ email and database maintenance.
• Experience in preparing strategic plans, budgeting, forecasting and review of financial statement for a club operation

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. and #1 Best Workplaces for Women List - 5th Year In a Row.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

• Access to your pay when you need it through DailyPay
• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)