Front Desk Agent

3 months ago

Orlando, United States DoubleTree by Hilton Hotel Orlando at SeaWorld Full time
Description
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

    QUALIFICATIONS/SKILLS

  • Ability to effectively deal with internal and external customer, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
Must possess excellent customer service skills Must be flexible enough to work any shift including evenings, weekends and holidays Hotel Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Hospitality Online

  • Front Desk Agent

    1 month ago

    Orlando, United States HomeTowne Studios Orlando - UCF Area Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $15.00 per hour!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...

  • Front Desk Agent

    1 month ago

    Orlando, United States HomeTowne Studios Orlando South Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $17.00 hr, depending on experience!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim...

  • Front Desk Agent

    3 weeks ago

    Orlando, Florida, United States Davidson Hospitality Group Full time

    Property DescriptionElevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa, formerly B Resort Orlando at Disney Springs Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be part of...

  • Front Desk Agent

    1 week ago

    Orlando, United States Renaissance Orlando Resort & Spa Full time

    Property Description Elevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa, formerly B Resort Orlando at Disney Springs! Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be part...

  • Hotel Front Desk Agent

    4 weeks ago

    Orlando, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Hotel Front Desk Agent

    4 weeks ago

    Orlando, United States Doubletree by Hilton Orlando Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    4 weeks ago

    Orlando, United States Davidson Hospitality Group Full time

    Property DescriptionElevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa, formerly B Resort Orlando at Disney Springs! Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be...

  • Front Desk Agent

    2 months ago

    Orlando, United States Residence Inn Orlando Airport Full time

    Residence Inn by Marriott Orlando Airport is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discounts, bus passes, and much more. Essential Job FunctionsGreet guests...

  • Front Desk Agent

    1 month ago

    Orlando, United States Residence Inn Orlando Convention Center Full time

    Residence Inn by Marriott Orlando convention center is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discounts, bus passes, and much more. Essential Job FunctionsGreet...

  • Front Desk Agent

    1 month ago

    Orlando, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany DescriptionStarting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need itA charming all-villa resort, Westgate Leisure Resort provides you with a great opportunity to engage with visitors from around the world as they arrive to visit world-famous theme parks and attractions...

  • Front Desk Agent

    2 months ago

    Orlando, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany DescriptionPay Rate: $16/ hour - Use our Daily Pay benefit and get access to your pay as you need it. Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help them enjoy a truly memorable Central Florida...

  • Front Desk Representative

    1 day ago

    Orlando, Florida, United States HEI Hotels and Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels and Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesGuest Services: Greet guests with a warm and...

  • Front Desk Representative

    1 week ago

    Orlando, Florida, United States HEI Hotels and Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels and Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Service: Greet...

  • Front Desk Representative

    1 week ago

    Orlando, Florida, United States HEI Hotels and Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels and Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Service: Greet...

  • Front Desk Representative

    2 days ago

    Orlando, Florida, United States HEI Hotels and Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels and Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesGuest Services: Greet guests with a warm and...

  • Front Desk Agent

    3 months ago

    Orlando, United States Performance Hospitality Full time

    Job DetailsJob Location Holiday Inn and Suites - Orlando, FL Education Level High School Travel Percentage None Job Shift Any Job Category Entry Level Description The Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical...

  • Resort Front Desk Agent

    1 week ago

    Orlando, United States Loews Hotels Full time

    Resort Front Desk Agent Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace...

  • Front Desk Supervisor

    3 weeks ago

    Orlando, Florida, United States Bluegreen Vacations Full time

    The Fountains Resort, located in Orlando, FL, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately Compensation: $19.00 per hourSchedule: Full-Time; Varying shifts including AM Shifts (7am-3:30pm) and PM Shifts (3:00pm-11:30pm)Address: 12400 South International Drive, Orlando, FL 32821Be part of a team committed to creating lasting...

  • Front Desk Agent

    3 months ago

    Orlando, United States Caribe Royale Full time

    Job DescriptionJob Description­­­Scope of PositionThe Front Desk Agent is responsible for a professional (yet personal) and efficient check-in and check-out for each guest. He/she will process all payments according to the established resort policies, and provide information to guests, as well as visitor inquiries in person or via telephone. In addition,...

  • Front Desk Agent

    2 months ago

    Orlando, United States AC Hotel By Marriott Orlando Full time

    Job Details Job Location:    AC by Marriott Orlando - Orlando, FL Position Type:    Part Time Salary Range:    $15.00 - $15.00 Hourly Travel Percentage:    None Job Shift:    Any Job Category:    Hospitality - Hotel DescriptionOverview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a...