Current jobs related to Associate Manager, Customer Support and Training - Medina - Aspen Technology, Inc.
-
Assistant Manager
2 weeks ago
Medina, Ohio, United States D and B Properties Full timeJob Title: Assistant ManagerAs a key member of the SONIC Drive-In team, the Assistant Manager plays a vital role in ensuring the success of our restaurant. This leadership position is responsible for overseeing and managing the daily operations of the Drive-In, working closely with the General Manager to provide exceptional customer service and achieve...
-
Liquor Store Support Associate
6 days ago
Medina, Ohio, United States Buehler Food Markets Full timeWe are seeking a highly motivated and detail-oriented individual to join our team as a Liquor Store Support Associate. As a key member of our store team, you will be responsible for maintaining the daily operations of our North Court Beverage liquor store.Key Responsibilities:Ordering and stocking of liquor productsPricing, rotation, and merchandising of...
-
Customer Service Delivery Associate
1 month ago
Medina, Ohio, United States Buehler Food Markets Full timeCustomer Service Delivery Associate Job Summary We are seeking a Customer Service Delivery Associate to join our team at Buehler's Fresh Foods. As a key member of our delivery team, you will be responsible for ensuring timely and efficient delivery of products to our customers. This role requires strong customer service skills, attention to detail, and the...
-
Training and Quality Lead
1 week ago
Medina, Ohio, United States Walmart, Inc. Full timeKey Responsibilities:Directs and guides management and hourly associates on customer service approaches and techniques by modeling excellent customer service. Ensures customer needs, complaints, and issues are managed effectively.Key Skills: Excellent customer service skills Strong leadership and guidance skills Ability to manage and resolve customer...
-
Produce Support Associate
2 weeks ago
Medina, Ohio, United States Buehler Food Markets Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Produce Support Associate to join our team in the Produce Department. As a key member of our team, you will be responsible for meeting the truck, receiving the load, organizing the cooler, and ensuring a high level of customer satisfaction.Key Responsibilities:Meet the truck and receive the...
-
Customer Service Associate
3 weeks ago
Medina, New York, United States Family Dollar Full timeCustomer Service Representative Job DescriptionAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. Your primary goal is to ensure that every customer leaves the store satisfied with their shopping experience.Key Responsibilities:Greet customers and assist them with the selection of...
-
Abercrombie & Fitch Sales Associate
2 weeks ago
Medina, Ohio, United States Abercrombie and Fitch Stores Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Brand Representative at Abercrombie & Fitch Stores. As a key member of our sales team, you will be responsible for delivering exceptional customer service, maintaining a high level of store presentation, and driving sales through effective communication and...
-
Associate, IT Help Desk Support
3 weeks ago
Medina, United States RPM International Inc Full timeJob DescriptionGENERAL SUMMARY: RPM is looking to add an Associate, IT Help Desk Support to the Corporate IT team to help provide user support of its Corporate Staff and subsidiaries. This role is an excellent first step into a global organization in the midst of a digital transformation in an effort to become more data driven. This role will report to the...
-
Customer Service Representative
2 weeks ago
Medina, New York, United States Government Employees Insurance Company Full timeCustomer Service Representative OpportunitySalary: $20.15 per hour/$40,602.25 per yearWe're seeking a skilled Customer Service Representative to provide exceptional support to our policyholders. As a key member of our team, you'll be responsible for answering billing questions, making policy changes, and providing recommendations to ensure a positive...
-
Customer Service Associate
2 weeks ago
Medina, Tennessee, United States Family Dollar Full timeCustomer Service Representative Role at Family DollarWe are seeking a skilled Customer Service Representative to join our team at Family Dollar. As a key member of our retail team, you will be responsible for providing exceptional customer service, greeting customers, and assisting them with merchandise selection.Key Responsibilities:Provide outstanding...
-
Technical Support Specialist
3 weeks ago
Medina, Ohio, United States Open Systems International Full timeAbout the RoleWe are seeking a highly motivated and innovative Associate Technical Support Engineer to join our industry-leading software support team. As a key member of our team, you will be responsible for resolving customer technical support issues, providing consultation on AspenTech Engineering software, and delivering high-quality training to our...
-
Customer Service Representative
3 weeks ago
Medina, United States Government Employees Insurance Company Full timeCustomer Service Representative Buffalo, NY Ask your recruiter for details about salary! When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. Were looking for Customer Service Professionals for our Getzville, NY office. This role...
-
Customer Service Representative
4 weeks ago
Medina, United States Government Employees Insurance Company Full timeCustomer Service Representative Buffalo, NY Salary: $20.15 per hour/$40,602.25 per year When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. Were looking for Customer Service Professionals for our Getzville, NY office. This role...
-
Restaurant Operations Manager
2 weeks ago
Medina, Ohio, United States KSC and Son Corporation Full timeJob SummaryWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at KSC and Son Corporation. As a key member of our management team, you will be responsible for leading the restaurant's operations, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesRecruit, hire, and retain...
-
Janitorial Associate
5 days ago
Medina, Ohio, United States Walmart Full time**Job Summary**At Walmart, we are seeking a highly motivated and detail-oriented Janitorial Associate to join our team. As a Janitorial Associate, you will play a critical role in ensuring our stores maintain a clean and safe environment for our customers and employees.**Responsibilities**Maintain the cleanliness of the store, including the parking lot,...
-
Pharmacy Associate
2 weeks ago
Medina, Ohio, United States Walmart Full timeJob SummaryAs a Pharmacy Technician at Walmart, you will play a vital role in ensuring the smooth operation of our store pharmacies. Your primary responsibility will be to assist our pharmacists in providing exceptional customer service to our patients. This includes processing prescriptions, answering product questions, and supporting patients with their...
-
Technical Support Specialist
1 week ago
Medina, Ohio, United States Open Systems International Full timeRole OverviewAt AspenTech, we're driven by our passion for innovation and our commitment to excellence. We're seeking a highly motivated and detail-oriented Associate Technical Support Engineer to join our industry-leading software support team.Your ImpactAs a Technical Support Engineer, you will be the primary point of contact for our customers, providing...
-
Tax Office Manager
1 month ago
Medina, Ohio, United States H&R Block Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at H&R Block. As a Team Leader, you will be responsible for leading a team of tax professionals and providing exceptional customer service to our clients.Key ResponsibilitiesPartner with District General Manager to create and implement office-level growth plans,...
-
Home Team Associate
3 weeks ago
Medina, Ohio, United States Walmart Full timeJob SummaryWe are seeking a highly motivated and customer-focused Home Team Associate to join our team at Walmart Supercenter #1894. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and driving sales growth through effective merchandise...
-
Experienced Customer Service Representative
4 months ago
Medina, United States Government Employees Insurance Company Full timeCustomer Service Representative – Buffalo, NY Salary: $20.15 per hour/$40,602.25 per year When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Getzville, NY office....
Associate Manager, Customer Support and Training
3 months ago
AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.
The Role The Associate Manager, Customer Support and Training will oversee a team of support engineers who provide technical support to customers who use AspenTech Digital Grid Management (DGM) software. Associate Managers are responsible for ensuring the support team resolves customer issues with a high satisfaction level, ensuring any customer experience is delivered to high quality standards and executing other department projects as required. Your Impact- Supervise ateam of support engineers providing customer issue resolution. This includes staffing, performance management, and employee development.
- Ensure the team of technical consultantsprovides timely and expert customer support to resolve a wide range of product usage and application issues for our customers, primarily through ticketing system, telephone, chat, and remote access.
- Ensure technical support team follows department processes and guidelines.
- Makequick and sound decisions to handle and escalate critical problems that impact customer's operating facilities but are not solvable by normal supportpractices.
- Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees.
- Work as amember of the CS&T management team to ensure departmental metrics are achieved.
- Ensure team members are successfully delivering customer trainings as needed, leveraging DGM standardized process.
- Function as an expert on DGM product line of software to mentor and train new support engineers.
- Minimum requirement - bachelor's degree in engineering or related technical field and a minimum of 2 years of experience or an equivalent work record.
- Familiarity with public utilities is a plus.
- Knowledge of computer programming preferred.
- Previous direct supervisory experience is highly desirable.
- Excellentcommunication skills, both verbal and written.
- Occasional domestic and international travel is required (10%).
- Strong analytic and problem-solving skills.
- Highly energetic with strong initiative. Works with a sense of urgency and inspires others to do the same.
#LI-WJ1
AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status or any other basis protected by federal, state, or local law.
