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Senior Manager of Operations Wholesale

4 months ago

West Hollywood, United States ALLSAINTS Full time
Senior Manager of Operations, Wholesale West Hollywood, California, United States THE ALLSAINTS TEAMAt AllSaints we are in the business of feelings - making our customers feel cool and confident.
If, like us, you believe in the power of a great outfit, we\'d love to talk to you.We\'re a global brand made up of a very diverse mix of talented people in a huge variety of roles.
Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
Our head of wholesale operations owns all aspects of the pre and post-sales wholesale process including liaison between sales, planning, production logistics and technology to help our sales teams to grow our business by ensuring our service delivery to our wholesale partners is seamless and exemplary.
You will work with our customers, partners and internal teams to ensure our sales' teams order books are converted to shipments and invoicing at a maximum 'on time, in full' level.Must be able to work a flexible schedule according to the needs of the business including, and not limited to, some travel to our Illinois warehouse and occasional travel to the UK.WHAT WILL I BE DOING?Drive business results by supporting our sales teams to ensure we can fulfill all wholesale orders promptly and effectivelyAct as a subject matter expert for the wholesale team across logistics and technology representing the wholesale team to ensure effective implementation of key projects and initiatives such as systems implementations of Netsuite and Product Inventory Management, as well as logistics of dropship, cross-docking and RFIDPartner with technology and logistics teams to ensure changes are effectively managed and introduced, advocating for improvements and helping our wholesale team to understand the benefits of change adoptionReduce and challenge wholesale chargebacks and returns, analyzing chargeback reason codes, passing back key feedback to product teams, working with our distribution teams to understand and overcome compliance challenges, review ticketing needs by business partnerHelp lead a successful implementation of our Netsuite, end to end, system by helping to lead U.A.T.
testing and understanding how to help deliver a project that is fit for purpose.Provides consistent feedback that motivates our team and fosters a team environment by using effective communication skills.Ensuring the order book is converted as accurately and completely as possible, working with product and logistics teams to ensure stock availability and address any issues promptlySet and communicate customer service priorities with partnersCreates and reinforces a proactive customer centric environment, working with persistence and accuracy to ensure high quality customer outcomesManage and oversee drop-shipping SLAs, ensuring reporting, tracking and communication of dropship performance and metricsEnsure adherence to partner Supplier Manuals and ownership of new account set-up process to ensure complianceUtilizing EDI to streamline operations, enhance data accuracy and security, and gain real-time insights into supply chain processLiaison with our legal, finance and logistics teams to facilitate agreement of new supplier contracts for new business as requiredUnderstands and adheres to all company policies and proceduresCreates a fun and aspirational team atmosphere that encourages customers and partners to engage with AllSaints EXPERIENCE5+ years of wholesale operations managerial experienceUnderstanding of Nordstrom, Amazon would be advantageousStrong verbal and written communication skillsCommercial project management abilityProven ability to build strong cross-functional working relationshipsPay Range in West Hollywood, CA:
Exact compensation may vary based on skills, experience, and location.Base Salary:
$125,000/yr - $140,000/yr ABOUT THE LOCATION Our North America region is made up of 76 retail locations across the US and Canada with our flagship store in SoHo, New York City.
We are primarily based out of our Los Angeles studios, bringing our brand' infamous aesthetic to the West Hollywood hills.
WHAT WE STAND FORThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BENEFITSHealth and Wellbeing BenefitsAllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits.
Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.Health & Wellbeing Benefits Plan include:
• Medical, Dental, Vision, and
• Flexible Spending Accounts (FSA) & Dependent Care Accounts
• Commuter & Parking Saving Accounts
• 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching
• Paid Time Off & Sick Leave
• Enhance Paid Parental Benefits
• Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)
• Basic Life and Disability
• Short/Long-Term Disability
• Employee Assistance Programs
• Personal Clothing DiscountNote:
Availability of the benefits are based on location & employment type and may have certain eligibility requirements.
AllSaints reserves the right to amend or withdraw these benefits at any time.#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes.
We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don't tick all the boxes, we'd still very much like to hear from you.
We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.Hybrid Working Model #LI-Hybrid A mix of office work and working from home is available to team members who have positions that allow for them to work flexibly.