Front Desk Agent

4 months ago

South Lake Tahoe, United States Coachman Hotel Full time
Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.ResponsibilitiesQualifications

  • High School diploma or equivalent required; College course work in related field helpful. 
  • Experience in a hotel or a related field preferred. 
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
  • Must be able to convey information and ideas clearly. 
  • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
  • Must work well in stressful high pressure situations. 
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
  • Must be able to work with and understand financial information and data and basic arithmetic functions. 
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos 
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
  • An operational knowledge of Microsoft Office suite 
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
  • Ability to participate in the creation of an enjoyable work environment  Responsibilities
    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
    • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
    • Handle requests for information mail and messages in an efficient and courteous manner.
    • Answer guest inquires about hotel service facilities and hours of operation.
    • Answer inquiries from guests regarding restaurants transportation entertainment etc.
    • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
    • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
    • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
    • Have knowledge of and assist in emergency procedures as required.
    • Handle check-ins and check-outs in a friendly efficient and courteous manner.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
    • Use proper two-way radio etiquette at all times when communicating with other associates.
    • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
    • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
    • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Company Overview

      As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.Benefits

      After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

      • Now offering Daily Pay Ask your Recruiter for more details
      • Medical, Dental, and Vision Coverage
      • Short-Term and Long-Term Disability Income
      • Term Life and AD&D Insurance
      • Paid Time Off
      • Employee Assistance Program
      • 401k Retirement Plan Compensation MinUSD $16.00/Hr. Compensation MidUSD $17.93/Hr. Compensation MaxUSD $21.52/Hr.

        Source: Hospitality Online

  • Front Desk Agent

    3 weeks ago

    South Lake Tahoe, United States Vail Resorts Full time

    Job DescriptionJob Description Create Your Experience of a Lifetime!Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+...

  • Front Desk Representative

    1 week ago

    South Lake Tahoe, California, United States Pyramid Global Hospitality Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Forest Suites Resort in South Lake Tahoe, California. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out.Key ResponsibilitiesGuest...

  • Front Desk Representative

    1 day ago

    South Lake Tahoe, California, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.Job SummaryWe're seeking a...

  • Front Desk Representative

    2 days ago

    South Lake Tahoe, California, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Register...

  • Hotel Front Desk Supervisor

    2 weeks ago

    South Lake Tahoe, California, United States Margaritaville Resort Lake Tahoe Full time

    About the RoleMargaritaville Resort Lake Tahoe is seeking a highly skilled and experienced Front Office Manager to lead our front desk operations. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service and efficient daily operations.Key ResponsibilitiesOversee front desk operations and manage a team of...

  • Front Desk Representative

    3 hours ago

    South Lake Tahoe, California, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at the Coachman Hotel, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Register guests and...

  • Front Desk Agent

    2 weeks ago

    South Lake Tahoe, United States tapwage Full time

    About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    4 months ago

    South Lake Tahoe, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent

    4 months ago

    Liberty Lake, United States Quality Inn & Suites Liberty Lake WA Full time

    Job DescriptionJob DescriptionGuest ServicesCheck guests in & outAnswer all incoming phone callsAnswer any and all questions from perspective guests to in-house guestsAssist in-house guests with requests in a timely mannerCheck front desk email and fax during shiftMaintain and safe and functional room condition and common areas for all guestsKeep ice water...

  • Front Desk Agent

    1 month ago

    South Burlington, United States DoubleTree Hotel- Burlington, VT Full time

    Job DescriptionJob DescriptionThe Doubletree by Hilton Burlington is Vermont’s largest hotel and conference center. Known as a premier location for meetings, events and travelers, the Doubletree offers guests a quality experience when visiting Vermont. The hotel has started a $16 million dollar renovation to include all of the 30,000 square feet of event...

  • Front Desk Coordinator

    3 weeks ago

    South Lake Tahoe, California, United States JIM Bagan Toyota Full time

    Job OverviewJim Bagan Toyota is looking for a Front Desk Coordinator to enhance our customer service experience. This role is essential in ensuring that our clients receive the highest level of service in a welcoming environment.Role Summary:The Front Desk Coordinator will be responsible for managing the reception area and providing assistance to customers...

  • Front Desk Representative

    2 weeks ago

    South Lake Tahoe, California, United States The Forest Suites Resort Full time

    Job Summary:The Front Desk Agent will provide exceptional customer service to guests, ensuring a positive and memorable experience at The Forest Suites Resort. This role requires a high level of attention to detail, effective communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Greet guests promptly and provide a...

  • Front Desk Agent

    2 weeks ago

    Lake Placid, United States Lake Placid Lodge Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is...

  • Front Desk Representative

    4 days ago

    South Lake Tahoe, California, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling check-ins and check-outsProviding information and assistance to guests regarding...

  • Front Desk Supervisor

    3 months ago

    South Lake Tahoe, United States Margaritaville Resort Lake Tahoe Full time

    Property Description: Join the exciting team at Margaritaville Resort Lake Tahoe, nestled in the stunning natural beauty of Lake Tahoe! As a premier resort destination, we're seeking passionate individuals to join us. With our laid-back island vibe and commitment to exceptional service, Margaritaville Resort Lake Tahoe offers a dynamic work environment where...

  • Front Desk Agent

    3 months ago

    Salt Lake City, United States Hilton Garden Inn Salt Lake City Airport Full time

    DescriptionFront Desk Agent (3pm-11pm FT)We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the...

  • Front Desk Agent

    4 months ago

    Lake Charles, United States Golden Nugget Hotels & Casinos Full time

    Overview: Golden Nugget Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving...

  • Front Desk Agent

    4 months ago

    Salt Lake City, United States HOLIDAY INN & SUITES OF SLC AIRPORT Full time

    Job DescriptionJob DescriptionThe Holiday Inn & Suites Salt Lake City Airport West is looking for a new full time (32-40 hours per week) Front Desk Agent! Shifts are from 3PM to 11PM. Days of the week are flexible. Pay starts at $13.00!Objective:Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a...

  • Front Desk Agent

    2 months ago

    Lake Forest, United States Homewood Suites & Hampton Irvine Full time

    Job DescriptionJob DescriptionHomewood/Hampton Inn Irvine Spectrum is looking for a friendly, professional, and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service that reflects Hilton’s commitment to excellence. Your role will involve...

  • Front Desk Agent

    2 months ago

    Lake Forest, United States Homewood Suites & Hampton Irvine Full time

    Homewood/Hampton Inn Irvine Spectrum is looking for a friendly, professional, and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service that reflects Hilton's commitment to excellence. Your role will involve welcoming guests, managing...