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Sr. Manager, Solutions Architect

4 months ago

Orlando, United States NBC Universal Full time
Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine , the largest youth sports club, league and team management platform; GolfNow , the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify , swim team management services; and GoMotion , sports and fitness business software solutions.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

Job Description

Responsibilities:

  • Supporting the Director, CRM Operations, ensure the smooth deployment of CRM campaigns.
  • Balance technical knowledge with consumer experience focus
  • Manage email team workflows, production capacity and schedule; identify process improvements to increase accuracy, efficiency, and scale to capacity of the team.
  • Act as a cross-functional project manager to intake requirements from stakeholders (Brand marketing, CRM, Ad Sales, etc.) to gather requirements, design solutions, troubleshoot issue as well as build and execute world-class email and automation campaigns end-to-end.
  • Champion continuous advancement of email features and capabilities including targeting, personalization, and template development in collaboration with multiple stakeholders.
  • Serving as the Marketing product expert for CRM systems. Leading the end-to-end technical design and architecture of Salesforce solutions, considering factors such as scalability, performance, security, and integration needs
  • Drive strategies to automate data cleansing to maintain healthy database. Provide appropriate visibility into data hygiene and follow-up with business units to meet data quality standards on a regular schedule.
  • Ability to set up and deploy campaigns within Salesforce Marketing Cloud (SFMC). This includes creation and implementation of efficient data extensions, understanding of Journey Builder, Automation Studio, and campaign creation/management.
  • Ensure quality execution of specific campaigns, communication of and adherence to Corporate policies, legal and regulatory requirements (ex: GDPR, CCPA) and departmental procedures. Develop and maintain a governance framework related to customer preference management.
  • Ensure data is accurate and supports CRM initiatives by working with data engineers to develop correct data schema and pipelines.
  • Work with developers to ensure accurate customer-facing data is displayed correctly in corresponding emails and app communications either within SFMC or API calls.
  • Utilize agile development through use of 3rd-party project management tools (JIRA)
  • Publish timely, actionable results. Report on, and analyze, campaign performance data, and provide recommendations on campaign and process optimization.
  • Create seamless integrations between Salesforce and other business applications, using both native and custom-coded solutions.
  • Proactively manage relationships with internal stakeholders to meet their needs.
  • Manage staff & outside agencies.


Qualifications

Requirements:

  • 4+ years experience in the Salesforce Marketing Cloud
  • Required Certifications: Salesforce Developer and/or Salesforce Architecture
  • Must have a strong technical engineer background.
  • Strong SQL programming skills.
  • Understanding of Salesforce products e.g. Sales cloud, Einstein, Data Cloud etc..
  • Strong ability to understand end-user needs and transform those needs into effective and efficient business solutions.
  • Must have the ability to take the initiative and ownership towards solution development.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Team player with a positive attitude who thrives in a collaborative work environment.
  • Able to exercise discretion and keep strictest levels of confidentiality.
  • Has high standards for work, excellent organizational and multi-tasking skills, attention to detail.
  • Self-motivated and driven to exceed goals.


Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com .