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    Rochester, United States New York Western District Court Full time

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Information Technology Technician

2 months ago

Rochester, United States U.S. Courts Full time

Provide day-to-day technical support, assistance, and training to include physical hardware/software setup, configuration, and troubleshooting in a virtual Microsoft Windows environment.
Respond to help desk calls, emails, and web request, and resolve in a timely manner or escalate to the next level of support.
Identify support trend requests and respond to trends or unusual activity.
Provide information and assistance on word processing and internet applications.
Install, configure, update, and repair computer hardware and peripherals.
Install new or updated releases of software applications.
Prepare and maintain documentation for local software applications, procedures, and systems.
Provide support for mobile computing devices and remote access.
Provide basic support for the VoIP telephone system.
Assist with testing, establishing, and monitoring video and telephone conferences.
Assist with network maintenance and backups.
Perform basic courtroom A/V support and troubleshooting.