Information Technology Specialist

2 weeks ago

Rochester, New York, United States U.S. Courts Full time
Job Summary

We are seeking a highly skilled Information Technology Technician to join our team at the U.S. Courts. As an IT Technician, you will play a critical role in supporting our extensive technology programs and ensuring the smooth operation of our systems.

Key Responsibilities
  • Provide day-to-day technical support and assistance to our staff, including physical hardware and software setup, configuration, and troubleshooting.
  • Respond to help desk calls, emails, and web requests, and resolve issues in a timely manner or escalate to the next level of support.
  • Identify support trend requests and respond to trends or unusual activity.
  • Provide information and assistance on word processing and internet applications.
  • Install, configure, update, and repair computer hardware and peripherals.
  • Install new or updated releases of software applications.
  • Prepare and maintain documentation for local software applications, procedures, and systems.
  • Provide support for mobile computing devices and remote access.
  • Provide basic support for the VoIP telephone system.
  • Assist with testing, establishing, and monitoring video and telephone conferences.
  • Assist with network maintenance and backups.
  • Perform basic courtroom A/V support and troubleshooting.
Requirements
  • High school diploma or equivalent and at least one year of specialized experience.
  • Strong customer service skills.
  • Excellent written and verbal communication skills.
  • Ability to function as a team player in a fast-paced, team-oriented office environment with frequent interruptions.
  • Thorough understanding of computer processes and capabilities, including personal computer operating systems and applications.
  • Familiarity with computer operations in a networked environment.
  • Working knowledge of word processing software and email applications.
  • Basic understanding of audiovisual systems with an emphasis on videoconferencing.
  • Proficiency with iOS and Windows devices.
  • Ability to work independently with minimal onsite supervision, to adapt to changing needs, and to meet deadlines and commitments.
  • Ability to identify emerging trends in technology and to share that information with the team.
  • Ability to interact in a positive and professional manner with users at all levels of the Court.
Preferred Qualifications

Candidates with experience and a bachelor's degree in CS, MIS, or other relevant field of study are preferred.

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