Surgery Scheduler, GI Physicians' Office

3 weeks ago

Cumberland, United States University of Pittsburgh Medical Center (UPMC) Full time

UPMC Western Maryland is seeking a Full-time Surgery Scheduler to support our GI Physicians’ Practice 

This will be a Monday – Friday dayshift position.


As the Surgery Scheduler you will coordinate and schedule patients for in-patient and outpatient surgical procedures and assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities:

  • Work directly with department to troubleshoot procedural and operations issues.
  • Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
  • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
  • Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
  • Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
  • Ensure that informed consents are signed.
  • Provide patients with pre and postoperative instruction according to service specific guidelines.
  • Coordinate patient education seminars and schedules physicians accordingly.
  • Collect data for research study.
  • Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
  • Ensure all billing and insurance information is current and accurate.
  • Complete special projects as assigned.
  • Act as liaison between patient and referring physicians.
  • Obtain pre-certification and/or referral prior to the date of the procedure.
  • Coordinate and track internal and external marketing efforts.
  • Attend and schedule department meetings.
  • Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.
  • High school diploma or equivalent required.
  • Completion of a medical assisting program or 2-4 years experience in a medical field.
  • Proficiency in medical terminology preferred.
  • General knowledge of computer software and practice management databases is essential.
  • Knowledge of the Epic practice management programs preferred.
  • Strong organization, time management, and interpersonal skills.
  • Tact and diplomacy are necessary for dealing with physicians, patients and their families, and other employees.
  • Ability to deal compassionately and professionally with patients is essential.
  • Work independently and possess sound decision-making skills.
  • Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers’ compensation carriers regarding scheduling and approval of surgical procedures.
  •  Ability to prioritize work demands.
  • Ability to consistently maintain confidentiality with regard to all job assignments and related information.
  • Access to medications is limited to the distribution of the medication to the nurse.

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran

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