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Site Support Technician

3 months ago

Raleigh, United States Cognizant Full time

Why choose cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Site Support Technician (On site Raleigh, NC)

What will you do?

  • Provide hardware/software support services to onsite client including break/fix
  • Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Details:

  • Technical degree or equivalent end-user supporting experience
  • Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
  • Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors
  • Proficient in the latest Microsoft Office Applications (Office 365)
  • ServiceNow or related ITSM ticketing tool experience
  • Printer and scanner support
  • Knowledgeable in Customer infrastructure support
  • Mobile Device Support Experience
  • Familiarity with Microsoft Active Directory
  • Experience with computer asset tracking
  • Experience with user ID creation
  • Some experience with support and administration of network phones (VoIP system).
  • Understanding of Symantec Virus Scan software
  • Ability lift up to 50 lbs. when moving electronic equipment
  • Great customer service skills
  • Ability to multi-task
  • Team player

Salary and other compensation:

· Applications will be accepted until 8/22/2024.

· The annual salary for this position is between $50,000 to $59,000 depending on experience and other qualifications of the successful candidate.

· This role is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

BENEFITS: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements

· Medical, Dental, Vision, Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee stock purchase plan

DISCLAIMER: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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