Quality Director

Position Summary: The Director of Quality will be responsible for supporting quality requirements for new product development activities, customer quality approvals, production support and continuous process improvement efforts ensuring continued certification to AS9100 Rev. C, ISO9001:2008, applicable Federal Aviation Administration (FAA) Regulations, and Department of Defense (DOD) Regulations.

This position will also function as primary liaison for various customers in order to resolve quality issues, ensure appropriate flow down of quality requirements, enable positive channels of communication, and ensure customer satisfaction, ie maintain an effective corrective/preventive action system for internal and external problems. Supervisory Responsibilities: The position has direct reports but must be able to work in partnership with Engineering, Supply Chain and Production in support of the departmental objectives. Duties and Responsibilities: Provide quality coaching to staff, peers, associates and management team, thereby enhancing their skills in efficient execution of procedures to drive improved customer satisfaction.

Timely problem identification & root cause resolution of production line work stoppages to support customer on time deliveries. Manage cross-functional teams in areas of quality management/operational excellence in a high volume and diversified manufacturing environment. Develop, maintain, and continuously improve BU level quality metrics.

Represent Quality Engineering on new product development teams and smoothly transition new designs into production. Support Business Unit financial objectives through management of the Cost of Non-Conformances (Scrap/Warranty). Communicate with customers and government quality representatives (FAA & DCMA) on quality issues.

Form positive/productive customer/FAA/DCMA relationships based on data and continual improvement. Perform contract reviews for customers/products by reviewing customer purchase orders, product/quality specifications and any other documentation to ensure delivered products meets or exceeds customer expectations. Implement and maintain a quality management system (QMS) by flowing down customer/government quality clauses & requirements into internal procedures, ie a sustainable QMS that supports Business Unit objectives via ISO 9001/AS 9100 certifications.

Review Engineering Orders and participate in new design product/design review in order to ensure quality requirements are identified and captured in appropriate documentation. Develop, prepare and implement Quality Program Plans for new and existing customers and products. Function as primary liaison for various customers in order to resolve quality issues, ensure appropriate flow down of quality requirements, enable positive channels of communication, and ensure customer satisfaction.

Ensure FAA Designated Manufacturing Inspection Representative (DMIR) services are available at all division locations. Coordinate customer evaluations for reported product failures or other complaints and assist in corrective action. Participate in MRB activities, provide guidance with customer MRB requirements and assist in root cause and corrective action.

Coordinate internal quality audits and report status of QMS compliance to management. Participate on cross-functional teams to implement Operational Excellence Initiatives (6 Sigma, Continuous Flow Manufacturing, 5S, Kaizen, etc.) in any manufacturing shop.

Provide status of internal and external corrective actions, ensure responses are adequate to prevent recurrence of nonconformance and report progress to management. Manage supplier assessment, qualification and performance of supplier base, which includes assessing, and qualifying new and existing suppliers through on-site audits and monitoring receiving inspection performance. Manage/interact with suppliers/distributors on quality issues Required Skills and Abilities: Must possess solid analytical skills Must be able to prioritize workload in a multitasking environment, short-term tactical along with longer term strategic activities.

Must be able to work independently with minimum supervision and have the ability to interact positively and motivate others Experience with MRP systems; preferably Oracle. Proficient in Microsoft Office programs to include Teams, Word, Excel, and PowerPoint. Willingness to work a flexible schedule to get the job done.

Exceptional communication skills; promoting teamwork and a positive work environment. Experience in the military or aerospace industries. Demonstrated history of successful change management and implementation of operational excellence improvements such as lean manufacturing, demand flow, and six sigma.

Strong ability to communicate with all levels of the organization from the production floor to the executive office; strong interpersonal, leadership, & organizational skills. Demonstrated knowledge of and familiarity with a variety of lean tools and methodologies including, but not limited to: VSM, Standard Work, Pull Systems & Kanban, Integrated Business Planning, Daily Management, 5S/Visual Management, 3P, SMED, TPM, Variation Reduction and Six Sigma. Education and Experience: Bachelor of Science Degree in Electrical or Mechanical Engineering or equivalent is required Minimum 10-15 years' experience as a Quality Manager in a manufacturing environment required; Aerospace manufacturing environment is preferred Must have experience managing a team of direct reports; multi-site management experience and/or international management experience a plus.

AS9100 Internal Auditing. Prior FAA DMIR training/certification, as well as Six Sigma and Lean Manufacturing experience are a plus. Proven team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; manufacturing process controls; solid organizations skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.

Strong computer skills are a must, to include: Word, Excel, PowerPoint; experience with Oracle and Lotus Notes Databases are a plus. Other Due to contracts with the United States Government, the candidate must be either a US Citizen or Green card holder.

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