Service Operations Lead

3 weeks ago


Peachtree Corners, United States Intuitive Surgical Full time
Job Description

Primary Function of Position

The primary goal for this role is to drive a production line(s)/ cell that builds/repairs a variety of products meeting quality and productivity goals, within a manufacturing work environment.  This person would work closely with fellow team members, engineers, and supervisors to achieve team performance goals in the areas of Efficiency, First Pass Yield, Hours Reporting Accuracy, Scrap, Inventory Accuracy, and Time Lost Accuracy.  Goals are set in each of these areas for each quarter and overall team performance is measured against them.

Essential Job Duties:

  • Monitor team-member performance (safety, quality, efficiency, attendance) and escalate issues to management as needed
  • Create and distribute daily production reports that includes performance to plan, quality issues, and equipment/fixture issues
  • Perform preparation work such as line start-up, line clearance, setting up production boards, setting up goals for each workstation, and job daily job rotations
  • Operate and set up (as needed), production equipment/fixtures.
  • Perform inspection and rework of products as needed
  • Prepare and present weekly production data during weekly Engineering and Productivity walk-throughs
  • Cross-train or mentor others in areas of expertise (as needed).
  • Monitor job rotation on the production lines /cells to comply with ergonomic requirements
  • Participate in training meetings and provide training plan for employees to ensure job rotation.
  • Properly complete manufacturing/repair documentation.  Initiate basic material requests, report quality issues, report efficiency, record measurements as needed.  May report work order information into computer.
  • Maintain the accuracy of identification and count of point-of-use materials.  Accurately establish and report material shortages.
  • Provide first-line technical support to resolve production issues
  • Effectively participate in quality improvement initiatives with Engineering and Quality teams
  • Support various Lean Manufacturing initiatives that involve a Mfg. based team.
  • Review and disposition discrepant material.  Implement corrective actions to prevent recurrences.
  • Evaluate design for manufacturability (with respect to tooling and assembly methods).  Provide suggested change proposals, or tooling concepts during early design process phase to Engineering.
  • Be knowledgeable of multiple assembly tasks while meeting requirements for workmanship, safety and productivity.
  • Review existing operational and process discrepancies in manufacturing and provide technical expertise to improve procedures
  • Review BOM and Traveler/ MPI discrepancies and initiate Engineering Change orders to update/improve.
  • Follow all corporate, regulatory, safety and production policies and procedures.
  • Maintain an excellent attendance record.
  • Support goals for respective manufacturing cell.
  • Assemble products to support demand, as needed
  • Assures that line is stocked with proper parts, components and/or supplies in the quantities needed to meet the daily production requirements.


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