Customer Service Specialist

4 weeks ago

Alameda Ca, United States CMA CGM Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

Pay rate: $25.89/hr

 

YOUR ROLE
Are you known for exceptional operational support in the supply chain environment? Are you passionate about coordinating efficient, reliable transportation with various carriers? If so, we have an opportunity that would allow you to provide an essential role and contribute to delivering superior supply chain services.

 

WHAT ARE YOU GOING TO DO?

  • Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs. Address complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
  • Manage document accuracy; requires complex knowledge of customers, carriers, and procedures. Oversee services that require special or expedited handing. Track orders and shipments and assist with tracing as needed; usually more complex, domestic and may involve international operations. 
  • Process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve with the appropriate groups. Utilize databases, logs, and other sources to locate and verify information; information is usually complex.
  • Run, analyze and summarize operational reports and details; present information to co-workers or supervisors are needed.
  • Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically complex in nature.
  • Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items.
  • Create and process invoices, review for operational accuracy, work with customers on questions and payment; assist others as needed.

 

WHAT ARE WE LOOKING FOR?

  • Education and Experience: High School graduate or GED; Associates Degree or equivalent combination of work experience, preferred. Two years of specialized logistics or related operations support experience.
  • Skills: Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications. Utilizes databases and systems to review and verify logistics and transportation information. Ability to prepare operational reports, queries, and service information, as well as quotes and service details. Ability to track and trace basic shipments or product, typically domestic and more complex.
  • Characteristics: Capable of working with providers, carriers and services in a transportation/logistics environment. Able to identify operational delays and communicate and work to resolve potential concerns or delays. Operates in a fast pace and changing environment and in both a team and individual contributor environment. Capable of communicating with co-workers to provide and receive direction.

 

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

 

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

 

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

 

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-KS1

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.

  • Automotive Service Specialist

    2 weeks ago

    Alameda, California, United States Monro Muffler Brake Full time

    About Monro Muffler Brake:Monro Muffler Brake is a prominent name in the automotive service and tire retail industry across the United States. We pride ourselves on our personal approach, working on millions of vehicles annually while ensuring every customer feels valued.Founded in Rochester, New York, we have expanded significantly since our inception in...

  • Customer Service Director

    5 days ago

    Alameda, California, United States BearCom Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Director to join our team at BearCom. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesCustomer Service Strategy: Develop and implement a comprehensive...

  • Customer Service Director

    1 day ago

    Alameda, California, United States BearCom Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Director to join our team at BearCom. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesCustomer Service Strategy: Develop and implement a comprehensive...

  • Customer Service Associate

    2 days ago

    Alameda, California, United States Abbott Laboratories company Full time

    About Abbott LaboratoriesAbbott Laboratories is a leading global healthcare company that provides innovative solutions to improve people's lives. With a rich history of innovation and a commitment to excellence, we strive to make a meaningful difference in the lives of our customers and employees.Job SummaryWe are seeking a highly skilled and experienced...

  • Customer Service Ambassador

    8 hours ago

    Alameda, California, United States Martinizing Dry Cleaning Full time

    About the RoleMartinizing Dry Cleaning is a leading provider of garment care services, dedicated to delivering exceptional quality and customer satisfaction. As a key member of our team, you will play a vital role in ensuring our customers receive the highest level of service and support.Key ResponsibilitiesCustomer Engagement: Serve customers with a smile,...

  • Customer Service Representative

    3 days ago

    Alameda, California, United States Dans Farmers Market Inc Full time

    About Us:Dan's Farmers Market Inc is a family-owned and operated business that values customer satisfaction and community involvement.Job Summary:We are seeking a Part-Time Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and...

  • Customer Service Associate

    1 week ago

    Alameda, United States Abbott Full time

    The Opportunity   This position works out of our Alameda, CA location in the Diabetes Care division where we are focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing...

  • Customer Service Representative

    5 hours ago

    Alameda, California, United States Kelly Lux - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at Kelly Lux - State Farm Agent. As an Office Representative, you will play a critical role in establishing and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.Key...

  • Customer Service Representative

    7 days ago

    Alameda, California, United States Dans Farmers Market Inc Full time

    Job OverviewDans Farmers Market Inc is seeking a Part-Time Cashier to join our team.Key ResponsibilitiesProvide exceptional customer service and ensure a positive shopping experience.Ring up customers quickly and accurately, handling cash and credit transactions.Familiarize yourself with our organic and natural food products, including fruits and...

  • Customer Service Representative

    10 hours ago

    Alameda, California, United States Alameda Alliance for Health Full time

    Job SummaryAlameda Alliance for Health is seeking a highly skilled and customer-focused Member Services Representative I to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service to our members, resolving issues, and providing solutions to meet their needs.Key ResponsibilitiesCustomer Service:...

  • Customer Service Associate

    2 weeks ago

    Alameda, California, United States Kelly Lux - State Farm Agent Full time

    Position OverviewAre you a friendly and customer-oriented individual? Do you thrive in a public-facing role? If so, a position with Kelly Lux - State Farm Agent could be the perfect fit for you. Our agents specialize in marketing State Farm insurance and financial service products.Key ResponsibilitiesBuild and maintain strong customer relationships while...

  • Guest Sales Specialist

    2 months ago

    Alameda, United States Tire Choice Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro Inc. is a leader in the automotive maintenance and repair services industry.  We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work...

  • Customer Service Associate

    1 week ago

    Alameda, United States Abbott Laboratories company Full time

    Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to: Career development with an international company where you can grow the care Customer Service, Associate, Customer Experience, Service, Processing, Operations, Retail, Healthcare

  • Customer Service Representative

    7 days ago

    Alameda, California, United States Abbott Laboratories company Full time

    At Abbott Laboratories, you can do meaningful work that makes a difference, grow and develop your skills, take care of yourself and your loved ones, and live a full and balanced life.You'll also have access to:Career development opportunities with a global company where you can grow and advance in roles such as Customer Service, Customer Experience, Service...

  • Customer Service Associate

    2 weeks ago

    Alameda, California, United States Kelly Lux - State Farm Agent Full time

    Position OverviewAre you a friendly and customer-oriented individual? Do you thrive in engaging with clients? If so, a role with Kelly Lux - State Farm Agent could be the perfect fit for you. Our agents exclusively promote State Farm insurance and financial service offerings.Key ResponsibilitiesBuild and maintain strong customer relationships, ensuring...

  • Customer Service Director

    6 hours ago

    Alameda, California, United States Abbott Laboratories company Full time

    About Abbott LaboratoriesAt Abbott Laboratories, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:Career Development Opportunities with an international company where you can grow professionally and personally.Customer Service Excellence in a dynamic and fast-paced...

  • Customer Service Associate

    2 weeks ago

    Alameda, California, United States Kelly Lux - State Farm Agent Full time

    Position OverviewAre you a personable individual with a passion for assisting others? If you thrive in a customer-centric environment and enjoy engaging with clients, this opportunity with Kelly Lux - State Farm Agent may be ideal for you. Our agency specializes in offering a range of insurance and financial service products tailored to meet the needs of our...

  • Customer Service Representative

    3 days ago

    Alameda, California, United States Firehouse Subs Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our restaurant.Key...

  • Manager, Customer Service

    2 months ago

    Alameda, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.Working at...

  • Import/Export Specialist II

    1 week ago

    Alameda. Ca, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage...