Junior Business Analyst

4 weeks ago

Alpharetta Georgia, United States Sopra Banking Software Full time
Job Description

What role will you play?

Our customers are the core to our definition of success and therefore how we engage and assist with their experience is a crucial aspect to our success as a company Ensuring our clients’ understanding of and familiarity with our product will be a key determining factor to not only their success but ours as well Our Business Analysts (Bas) have a big role in making sure that understanding and familiarity are thoroughly explained from not just the technical perspective but also the business perspective Junior BAs are responsible for being on the front line of bridging the gap between IT and the business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. BAs act as the primary business contact for clients; dealing with customer queries and managing expectations.

 

What will you be doing?

Responsible for ensuring customer success and helping the company meet current and future customer needs

Work closely with customers to gather, interpret and document their business requirements

Analyze business requirements and document and propose solutions to meet them

Produce detailed functional specifications that will drive the design, development and test phases of projects that deliver the solutions

Collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows

Identify areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness

Translate business requirements into clear and concise functional specifications for technical teams

Identification and management of Change Requests

Manage any escalated issues in accordance with standard procedures and service level agreements

Creation, Update and Management of Jira records in accordance with documented procedures

Escalates any risks and issues which may be identified

Assists with the execution of testing work streams

Maintains regular contact with clients, including regular scheduled meetings

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