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Assistant Housekeeping Manager

3 months ago

Austin, United States LINE Austin Full time

Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Assistant Housekeeping Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

The Assistant Housekeeping Manager is responsible for the daily operations of the Housekeeping department and assignments of the housekeeping staff. Assist in developing and communicating departmental strategies and goals. Communicate and enforce policies and procedures. The Assistant Housekeeping Manager will work closely with the Housekeeping Manager regarding short and long-term goals and manage expenses within approved budget parameters.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company’s operation, it may be necessary that each

employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

  1. Must be courteous and gracious, maintaining a professional demeanor at all times

  2. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

  3. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

  4. Maintain “open door” communication with employees

  5. Assist in interviewing, selecting, training, guiding, managing and scheduling personnel

  6. Participate in the development and implementation of processes and standards for assigned departments which support achievement of service and financial goals

  7. Monitor housekeeping staff to ensure early room cleanliness for prompt check in. Ensure Associates are briefed on daily needs. Respond appropriately to guest complaints. Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction

  8. Ensure all staff is properly trained on systems, security procedures, and service standards (room cleanliness standards) and have the tools and equipment needed to effectively carry out their job functions.

  9. Inspect rooms and public space areas continuously

  10. Determine appropriate staffing levels for forecasted business and schedules employees accordingly

  11. Track the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

  12. Supervise the operation (and/or outsourced relationship) with the laundry

  13. Coordinate room availability with the Front Office Manager

  14. Ensure that work is accurate, thorough, and to the standards of the Housekeeping Manager and the company

  15. Ensure staff understands their job expectations before holding them accountable

  16. Seek to understand the guest and internal customer and meet the needs of both the customer and the company

  17. Maintain awareness of documentation needed and retained in employee files

  18. Be familiar with all safety and emergency procedures including OSHA requirements

  19. Attend relevant meetings

    Reporting Relationships

    Reports directly to: Housekeeping Manager

    Also works for: Director of Rooms, General Manager

    Directly supervises: Housekeeping and Laundry Teams

    Indirectly supervises: N/A

    Knowledge, Requirements and Skills

    At least two (2) years’ experience in Housekeeping management

    Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)

    Experience with payroll control and scheduling

    Bilingual (English-Spanish) preferred

    Advanced knowledge with PMS software

    Outstanding communication and interpersonal skills

    Excellent reading, writing and oral proficiency in the English Language

    Excellent organizational and time management skills

    Excellent attention to detail

    Ability to multitask

    Work well under pressure, be a team player

    Working Conditions/Environment

    1. The noise level in the work environment is usually moderate

    2. The person having this responsibility may have to lift up to 20lbs on an occasional basis

    3. The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for one (1) hour per day

    4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.