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Senior Member Services Director

2 months ago

Gig Harbor, United States YMCA Full time
The YMCA of Pierce and Kitsap Counties is seeking a Senior Member Services Director to join our team

Job Description

The Senior Membership Director oversees the development and operations of enhancing a member-first culture that meets the community's needs through relationship-building with members, staff, volunteers, and participants at our facility branches. This role directs all membership activities for all facility branches including recruitment of new members, retention of existing members, and supervision of assigned staff. Member engagement and staff development are key areas of focus for the position with an emphasis on facility safety, staff management, and member-service standards. To meet strategic goals, the Senior Director of Membership is also responsible for the oversight of branch events, community outreach and awareness, and promotion of the value of YMCA membership and programs.

Qualifications

  • Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.
  • Bachelor's degree and/or three to four years related knowledge and experience that includes supervision,
  • fiscal management, program development, staff and volunteer development.
  • One to two years' experience working with budgets and computers.
  • Knowledge of current adult safety and program standards and the ability to incorporate those into programs.
  • Proven supervisory/management skills.
  • Positive attitude and previous experience with diverse populations.
  • Demonstrated skills in customer service, public relations, organizational skills, communications, supervision, computer knowledge, and file maintenance.
  • YMCA Team Leader or Multi-team/Branch Leader certification preferred.
  • YMCA Lifeguard or equivalent, CPR for the Professional, AED First Aid, and Oxygen certification, or ability to obtain within 90 days.
  • Able and willing to complete online Child Abuse Prevention training on first day, and other online and inperson training as required.


Essential Functions

  • Plan, develop, and evaluate Membership operations, acquisition and retention strategies through our collaborative operations.
  • Track, analyze and provide useful information and action plans from membership statistics and oversee all functions of the membership database.
  • Keep all staff up-to-date in pertinent information, YMCA policies and procedures.
  • Identify and develop small groups and activities that facilitate member relationships.
  • Develop, implement, and manage operating plans to promote program and/or membership growth for the YMCA.
  • Execute strategies to ensure that members and/or program participants connect with one another and connect with the YMCA.
  • Ensure that program standards are met and safety procedures are followed.
  • Ensure high quality member-focused programs through innovative program development, evaluations and ongoing training of staff.
  • Coordinate special events and activities.
  • Provide data and reports as required for assigned programs.
  • Walk through the entire facility on an ongoing basis to ensure safety guidelines and cleanliness standards are maintained and member's needs are being met.
  • Respond to incident, accident, and behavior concerns. Complete incident and accident reports as necessary.
  • Provide staff and lifeguard breaks as required.
  • Collaborate with the Association Operational Focus Groups and other directors of YMCA PKC branches to ensure consistent association-wide programming.
  • Develop and maintain collaborative relationships with community organizations.
  • Respond to all member and community inquiries and complaints in a timely manner.