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Client Manager

4 months ago

Bartow, United States Phillips & Jordan, Inc. Full time
Phillips & Jordan, Inc. (P&J), a Phillips Infrastructure Holdings, Inc. company, is a certified woman-owned, heavy civil and power infrastructure contractor established in 1952. We build, maintain, and modernize resilient critical infrastructure, applying our decades of industry experience to today's construction challenges. This work spans three primary markets, Heavy Civil Construction (Power Generation, Water Resources, Mining, and Industrial & Commercial), Power (ROW Services, Foundations, Vegetation Management, and Pipeline Services), and Disaster Response, and our Core Values and Priorities--Integrity, Safety, Quality, and Production--guide our daily business practices. P&J is a People First company, and we hold safety above all other initiatives. We believe in a holistic approach to protecting our team, the environment, and communities. We carry this commitment with us as we strive to employ the best team members and lead infrastructure development through innovation and flawless execution.

At P&J, we believe that it's more than a job; it's a way of life.

Join the P&J team today and become a valued member of our company

Overview: Phillips & Jordan is seeking a Client Manager to foster strong relationships with our mining client, understand their needs, and ensure satisfaction for both parties. This person will serve as the main point of contact, collaborate with internal teams, and drive solutions that exceed expectations.

Responsibilities:

Client Relationships: Build and maintain lasting connections with the mining client, addressing inquiries and concerns promptly.Needs Assessment: Understand client needs, identify upselling opportunities, and develop strategic account plans.Advocacy: Represent client interests internally, providing feedback for product/service improvement.Contract Management: Handle contract renewals and negotiations, ensuring obligations are met.Performance Monitoring: Track client satisfaction and revenue growth, driving improvement actions.Market Insight: Stay informed about mining industry trends and competitors to anticipate client needs.

Qualifications:

10 years in client management or business development within the mining industry.Engineering, Mining, or Construction Management degree preferred.Ability to be on site full time.Proven ability to build rapport with clients at all levels.Clear verbal and written communication skills.Strong analytical skills to identify and resolve issues efficiently.Collaborative mindset to work effectively with internal teams.
Equal Opportunity Employer, including disabled and veterans.