Sr Business Operations Manager

3 weeks ago

Miami, United States Nicklaus Children's Health System Full time

Job Summary

Responsible for continuous process improvements to optimize and streamline business operations, business processes, and workflows for the organization.  Provides operational analysis, consultation, and supports leadership to attain system business objectives that supports our Mission. Liaisons and partners with other support areas and leaders. Assists and serves as a resource in the development and monitoring of annual operating budgets for the areas supported. Supports the MOR process for all areas supported (primarily supporting the understanding of variances and validating with leadership), capital budgets, and supports business plans. Identifies, collaborates, and supports initiatives to improve business operations, performance, and revenue optimization. Explores impacts of multiple growth and strategic initiatives/differentiators.  

Job Specific Duties

  • Tracks and trends operational, financial, and quality KPIs for the applicable service areas (monthly, quarterly, and annually). 
  • Assists operational leaders in preparing variance explanations for KPIs and identifies trends for such variances.  
  • Works with operational leader to discuss findings and formulate action plans. Supports leader in the execution of action plans.
  • Continuously involved in identifying operational efficiencies and working with operational leader and hospital CFO to execute such opportunities. 
  • Prepares the monthly and quarterly operating report at the direction of the operational leader. 
  • Assists operational leader with the development of programs or strategic initiatives by compiling all relevant research and feasibility studies necessary to evaluate and execute. 
  • Serve as project manager by planning, organizing, and directing the completion of an assigned project while ensuring it is completed on time, on budget, and within scope.  
  • Works as liaison between hospital finance and hospital operations to ensure consistency in the execution of finance procedures, as well as, the development of department operating and capital budgets and forecasts.
  • Manages the development of operations dashboard together with IT and with the input from operational leader and finance leadership.  
  • Maintains established departmental policies, procedures, and objectives. Provides guidance and consultation to key personnel regarding business operations financials. 
  • Oversee and monitor staff project work, financial reporting, schedule, and performance levels. 

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