Spa Services Supervisor

2 months ago

Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

Reporting to the Spa and Pool Services Manager, the Spa Services Supervisor provides leadership, direction and supervision of a team supporting the daily operations of the Hotel’s beauty and wellness services, including, but not limited to, massage & skincare treatments, water sanctuary, and Spa facilities. The Spa Services Supervisor works closely with upper management to direct and mentor the Massage & Esthetician teams, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities of the role include marketing, operational excellence, budgeting/forecasting and strong vendor relationships, as well as ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

Essential Duties & Responsibilities

1. Leads and supervises the Spa’s treatment and water sanctuary areas of the Spa Operations Department’s business plan to support enterprise initiatives, enhance guest experience, financial planning and profits, employee development, effective schedules, retention strategies, and operational excellence.  

 2. Assists in creating an environment that motivates team members to collaborate, learn, perform, and develop their skills.  Develops high-performing team through thoughtful team member professional development, effective timely performance assessments and productive workflow processes.  Identifies and provides feedback on objectives and assesses performance and service excellence.  Creates compliance culture within San Manuel and fosters an environment where team members feel empowered to report potential violations and/or misconduct.  Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member concerns.   

3. Collaborates with Department upper management in ongoing development and positioning of Spa treatment and service offerings in terms of overall concept definition, philosophy, service and product offerings.  Reviews and refreshes product offering in line with current guest and industry global trends – anticipates and sets future trends.  Assists with annual budget and forecast for Director/Manager.  Assists with Inventory, Revenue and Margin Management related to Spa treatments and services.    

4. Models and ensures team members uphold enterprise and Department policies and procedures as well as Standard Operating Procedures.  Oversees day-to-day operations including product receiving, fulfillment, training/certification requirements, and policy and procedure compliance. Assists with maintaining strong loyalty wellness membership program. 

5. Maintains high-performance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaboratively with other departments to create unique events and promotions to attract high-level Casino guests.  Proactively identifies various market opportunities; makes recommendations to Management regarding visual, branding and marketing strategies. 

6. Oversees cleanliness, health and safety of all pool areas, furnishing and dispensary for professional Spa products. 

7. Performs other duties as assigned to support efficient operation of Department. 

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education/Experience/Qualifications

  • Associates degree from an accredited college or university in a related industry required.

  • Minimum of two (2) years’ customer experience required.  Spa/Salon hotel or resort experience preferred.

  • Minimum of one (1) year of supervisory/management experience required.

  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

  • Must have the ability to communicate verbally across all levels of the enterprise.

  • Must have good presentation skills.

  • Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

  • A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

  • Professional Massage Therapy certificate or Esthetician certificate in California preferred.

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today

Source: Hospitality Online

  • Spa Concierge Supervisor

    5 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision of their team in the daily operations of the Hotel’s health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience, fitness, wellness, Spa retail and Spa facilities upkeep. This leader works...

  • Manager, Spa

    3 weeks ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Director, Spa Operations, the Manager, Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. The Manager,...

  • Spa Room Specialist

    5 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Spa Service Supervisor, the Spa Room Specialist is responsible for guiding guests through their spa experience while ensuring all service and facility standards are met. This position demonstrates a passion for people, encouraging and inspiring guests to elevate their health and beauty, while creating a memorable best in class guest and...

  • Spa Nail Technician

    5 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Salon Supervisor, the Nail Technician exhibits best in class nail and beauty services including, but not limited to knowledge of nail care services, and art techniques. The Nail Technician is responsible for operational excellence, superior product/service knowledge as well as ensuring a clean and safe environment for all guests, team...

  • Spa Desk Associate

    2 weeks ago

    Highland Park, Illinois, United States Equinox Full time

    Spa Desk AssociateWe are seeking a highly motivated and enthusiastic Spa Desk Associate to join our team at Equinox Sports Club in Highland Park. As a key member of our spa team, you will be responsible for providing exceptional customer service to our members and guests, while also contributing to the success of our spa operations.Responsibilities:Provide...

  • Guest Services Supervisor

    5 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    The Supervisor, Guest Services, will be responsible for ensuring service, and operational excellence in all areas representing Guest Services. The Supervisor, Guest Services, will supervise, mentor, motivate team members, and support daily service and operations as directed by department and company initiatives to complement enterprise goals while ensuring...

  • VIP Services Supervisor

    5 months ago

    Highland, United States San Manuel Band of Mission Indians Full time

    The VIP Services Supervisor is an integral part of the VIP Services department and will oversee VIP Services Representatives. The VIP Services Supervisor's range of responsibilities will include overall ticket usage for each sponsorship, outbound and inbound telemarketing, hotel reservations and transportation arrangements for our VIP patrons, and the...

  • Lead VIP Services Concierge

    5 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of VIP Services Leadership, the Lead VIP Services Concierge is responsible for extending premium hospitality and exquisite service to our VIP guests across all business units, while operating at the highest level of discretion and confidentiality. The Lead Concierge will build VIP guest loyalty utilizing luxury standards that fosters an...

  • Food Service Worker/Kitchen Helper/Dietary Aide

    7 days ago

    Highland, California, United States Healthcare Services Group Full time

    Job SummaryWe are seeking a skilled and dedicated Kitchen Helper/Dietary Aide to join our team at Healthcare Services Group. As a key member of our food services team, you will play a vital role in ensuring the highest quality food service is provided to our residents and clients.ResponsibilitiesAssist the Cook in the preparation and service of meals,...

  • Pool Lifeguard

    4 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Pool Service Supervisor, the Pool Lifeguard is an outgoing, motivated individual capable of adapting to change in a fast past pool and hospitality environment. A successful candidate will demonstrate passion for people, encouraging and inspiring guests to elevate their wellness and aquatic experience, while creating a safe, fun and enjoyable...

  • Program Supervisor

    5 days ago

    Highland, United States Sevita Full time

    Mentor Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....

  • Shift Supervisor Trainee

    3 weeks ago

    Highland, United States CVS Health Full time

    Job SummaryCVS Health is seeking a Shift Supervisor Trainee to join our team. As a Shift Supervisor Trainee, you will be responsible for assisting store management and store crews, supervising the store's crew, and providing excellent customer service.Key ResponsibilitiesWork effectively with store management and store crews to achieve store goals and...

  • Restaurant Supervisor Lead

    2 weeks ago

    Highland, Indiana, United States MOD Super Fast Pizza, LLC Full time

    About MOD Super Fast PizzaAt MOD Super Fast Pizza, we're passionate about creating a world where everyone belongs. We believe that companies can and should be a source of good in the lives of their employees and the communities they serve. Our purpose is to make a positive social impact together.Job DescriptionWe're seeking a Restaurant Supervisor Lead to...

  • Restaurant Supervisor Lead

    2 weeks ago

    Highland, Indiana, United States MOD Super Fast Pizza, LLC Full time

    About MOD PizzaAt MOD Pizza, we believe in creating a world that works for everyone. Our purpose is to make a positive impact on the lives of our employees and the communities we serve.Job SummaryThe Restaurant Supervisor Lead is a key member of our store leadership team, responsible for leading, coaching, and developing the skills of Shift Supervisors and...

  • Slots Floor Supervisor

    5 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the Slot Relief Floor Manager, the Slot Floor Supervisor is responsible for supervising and coordinating resources on the floor to ensure the highest quality service is provided to guests. The Slot Floor Supervisor promotes internal and external guest satisfaction during an assigned shift, by ensuring excellent service in their area of...

  • Kitchen Supervisor

    5 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the Executive Steward, the Steward Supervisor directs, assists, supervises and trains all Stewards in maintaining all assigned kitchen and Food & Beverage work areas and equipment in clean and orderly condition on a daily basis. The Steward Supervisor ensures the facilities meet all San Manuel and Health Department regulations. The...

  • Hotel Front Desk Supervisor

    4 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the Front Desk Manager, the Front Desk Supervisor is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest...

  • Massage Therapist

    3 days ago

    Highland Park, United States Marriott International, Inc Full time

    Additional InformationJob Number24188805Job CategorySpaLocationThe Ritz-Carlton Dallas, 2121 McKinney Avenue, Dallas, Texas, United States, 75201VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs,...

  • Facilities Supervisor

    2 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the guidance of the Facilities Manager, the Facilities Supervisor is responsible for maintaining the building maintenance operations and critical systems support to sustain a Best in Class Casino and Hotel. This position provides guidance to the building maintenance and critical systems support team members. The Facilities Supervisor leads their team...

  • Cage Operations Supervisor

    1 month ago

    Highland, United States San Manuel Casino Full time

    Cage Operations SupervisorUnder the direction of the Cage Operations Manager, the Cage Operations Supervisor is responsible for the overall supervision of the Senior Cashiers, Line Cashiers, and Cage Support Cashiers. The Cage Operations Supervisor carries out supervisory responsibilities in accordance with the enterprises policies and all applicable laws,...