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Gift Shop Associate
4 months ago
How You’ll Shine:
A Gift Shop Associate will be responsible for all item sales, stocking and presentation of products and collection of payment at the gift shop while maintaining a professional appearance and cordial attitude toward all guests and staff members of the resort. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.
How You'll Make an Impact:
Assist customers with purchase selections and process sales transactions. Collect payment from guests. Receive and stock merchandise. Create and maintains attractive store displays. Keep food outlet neat and clean throughout the shift. Receive and stock merchandise. Clean food and beverage stations leaving the area ready for the start of the next shift. Assist in conducting store inventories.
Maintain positive customer and associate relationships. Provide excellent customer service to guests in a resort gift shop environment. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.
Ensure compliance with Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
What You’ll Bring:
Excellent communication and cash handling skills.
Ability to read and comprehend routine instructions, short correspondence and memos.
Ability to give high priority to customer service.
Ability to solve problems with minimal guidance.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be able to easily and frequently change from one activity to another while operating a cash register.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
