Senior Analyst, Veeva CRM
1 month ago
Join a Legacy of Innovation 110 Years and Counting
Daiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 100 years of scientific expertise and a presence in more than 20 countries, Daiichi Sankyo and its 16,000 employees around the world draw upon a rich legacy of innovation and a robust pipeline of promising new medicines to help people. Under the Group’s 2025 Vision to become a “Global Pharma Innovator with Competitive Advantage in Oncology,” Daiichi Sankyo is primarily focused on providing novel therapies in oncology, as well as other research areas centered around rare diseases and immune disorders.
Summary
This position is responsible for the administration and operational support of Daiichi Sankyo's Veeva CRM system within IT. They'll collaborate with various sales and marketing customers to identify new and support existing CRM functionality. Primary responsibility will be around supporting our Omnichannel Marketing customers related to various CRM functionality such as Suggestions, Next Best Action, Integrated Scheduling, CLM, Rep Triggered E-mails, etc. They'll also collaborate closely with internal IT stakeholders and various external vendors to deliver solutions.
Responsibilities
- Business Analysis: Analyze sales and marketing business requirements and translate them into functional specifications for Veeva CRM. Collaborate with business stakeholders to gather and document business needs, objectives, and processes related to Veeva CRM as it pertains to Omnichannel Marketing Team and Other Sales related functions.
- Implementation: Identify opportunities for process improvement and recommend solutions to enhance the functionality and effectiveness of Veeva CRM and Omnichannel Marketing processes. Provide technical expertise related to the configuration of Veeva CRM and perform data analysis and configuration deliverables related to business processes. Conduct user acceptance testing and provide training and support to end users. Participate with internal IT data teams/vendors to understand data integrations and API requirements (no development experience required) in and out of Veeva CRM system.
- Documentation: Document various system related documentations such as system configurations, data flow processes, test scripts, functional specification, training documentation, etc. Ensure document integrity and version control by leveraging SharePoint and/or other M365 features.
- Ongoing Support: Develop and maintain a deep understanding of Veeva CRM and Omnichannel Marketing capabilities and best practices. Responsible for system administration of Veeva CRM. Troubleshoot and resolve issues related to Veeva CRM and Omnichannel Marketing functionality, data integrity, and system performance. Stay up-to-date with industry trends and advancements in Veeva CRM and Omnichannel Marketing and provide recommendations for system enhancements and upgrades. Stay on top of new upgrade releases in Veeva CRM and partner with customer to evaluate and implement as needed. Responsible for the Help Desk operational guidance and support related to application tickets, setting and monitoring SLAs, coordinating training, and remediating User issues. Provide support across all areas of CRM system development lifecycle (SDLC) including creating training documentation for all supported applications.
- Collaboration: Attend customer facing meetings to communicate standards and directions, as well as advise on technology solutions and capabilities in CRM. Collaborate with external technology vendors and internal IT teams to ensure the successful integration of Veeva CRM and Omnichannel Marketing features with other systems and applications such as C360, data warehouse, marketing cloud, etc.
Qualifications: Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation.
Education Qualifications (from an accredited college or university)
- Bachelor's Degree in Information Systems, Computer Science or business related discipline required required
Experience Qualifications
- 1 or More Years Experience 2 years of proven hands-on experience administering, configuring, and supporting Veeva CRM (CLM, Engage, Approved E-mails, MyInsights) and other modules of CRM required. required
- 1 or More Years Strong understanding of pharmaceutical and life sciences industry processes and regulations preferred. preferred
- 1 or More Years Proficient in business analysis, process mapping, and functional requirements gathering. preferred
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams internally and externally. preferred
- Strong problem-solving and analytical thinking abilities. preferred
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment. preferred
- Veeva CRM or Veeva Vault certifications are preferred. preferred
- Knowledge of ITIL processes (Incident Management, Change Management and Problem Management) and Service Management principles preferred. preferred
Travel
Ability to travel up to 5% Attend minimal industry and DSI sponsored events
Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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