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Product Support Engineer, Vehicle Chassis Systems

2 months ago

Palo Alto, United States Tesla Full time
What to Expect

Teslais seeking a Product Support Engineer for Vehicle Chassis Systems, focusing onbrake systems, wheels, and tires. This role is at a key connection point for product development and change implementation between our Silicon Valley Development team, US based factories, and North American Service Centers. A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. You will be responsible for contributing directly to the continuous improvement of our products. This Engineer must be passionate about the product, a strong critical thinker, and capable of understanding technical system-level architecture and issues.

What You’ll Do
  • Responsible for supporting all brake system-related components across all products in North America, including brake calipers, rotors, brake lines, electronic park brake modules, electronic brake booster, anti-lock brake / electronic stability program module, wheels/tires, and associated traction control / stability control algorithms
  • Perform diagnostics on field failures both remotely - looking at data logged by the vehicle – and directly in the field with onboard diagnostic tools
  • Create clear problem statements for field issues and communicate top issues regularly to firmware and hardware development teams, collaborating on root cause analysis and development of countermeasures
  • Define requirements for on-board diagnostic methodologies and diagnostic alerts, including consideration for third-party shops, and work with the firmware development team to implement
  • Develop and document troubleshooting and remote diagnosis techniques with Service Technicians, Technical Support Specialists and Regional Technical Specialists
  • Conduct large-scale data analyses to triage brake-system related issues
  • Review user experience issues and deficiencies and escalate those to development teams that can be addressed by firmware or hardware improvements and/or revised functional specifications
  • Identify and propose product improvements to Hardware and Software Development teams that will increase reliability, reduce service cost, and improve customer satisfaction
What You’ll Bring
  • Degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Computer Science, Automotive Technology or similar, or equivalent experience considered
  • 2+ years of experience testing, validating, diagnosing, and/or designing electromechanical systems in an automotive application; experience with automotive brake systems preferred
  • Strong electrical and mechanical engineering fundamentals
  • Experience with vehicle dynamics, especially with traction/stability control, is a plus
  • Knowledge of vehicle architecture, CAN protocol, UDS protocol is a plus
  • Proficient in python preferred; able to read or interpret C/C++ a plus
  • Experience with data acquisition, analysis, and processing tools, such as SQL, preferred
  • Able to read and interpret electrical schematics
  • Able to read and interpret mechanical drawings; experience with CAD such as CATIA is a plus