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Patient Services Specialist

4 months ago

Denton, United States Baylor Scott & White Health Full time

JOB SUMMARY

The Patient Services Specialist 1 Float, with direct oversight, provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Serves as a float pool resource to various clinics within designated, local region.
  • Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
  • Assists with patient registration duties by collecting and verifying insurance information.
  • Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
  • Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes.
  • Generates daily payment reports and verifies cash drawer against report.
  • Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients.
  • Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc.
  • Ensures any patient complaints are handled appropriately.
  • Assists with medical records duties as requested.

KEY SUCCESS FACTORS

  • Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.
  • Good listening, social and communication (oral and written) skills; professional, nice and respectful telephone etiquette. Able to adjust communication style to suit different audiences.
  • Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.
  • Able to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
  • Able to calm upset patients in a composed and professional demeanor.
  • Excellent data entry, numeric, typing and computer navigational skills, with attention to detail and accuracy.
  • Relaxed working in a fast paced, constantly changing and stressful environment.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
    Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience