Partner Service Representative, Wholesale

4 weeks ago


Los Angeles, United States AMIRI Full time

AMIRI is looking for a Partner Service Representative to join our Wholesale team in Los Angeles This role requires an individual who is goal driven, detail-oriented, and team focused. Our ideal candidate is tech savvy, energetic, problem solving, and loves to "work smart."

What You'll Do:

Provide outstanding customer-facing support and interactions. Respond to customer inquiries with consistency and quality in adherence to the Company's Service Level Agreements. Develop and own a strong product knowledge to guide the customer/accounts in recommendations. Interpret customer intentions to proactively solve problems and recommend solutions from all current product offerings. Process administrative items, respond to email inquiries, stock checks, and other general inquiries. Anticipate, answer, and address customers’ needs and provide support when needed. Work to resolve customer service issues in a timely and thorough manner. Assist with improving the Partner Service experience by increasing accuracy and efficiencies for the customer.
 

What You'll Bring:

High school diploma/GED required. Computer literacy with Microsoft Office software programs – Excel skills are a must. Minimum of 2-3 years of proven customer service experience. NetSuite experience strongly preferred. Strong communicator (written/verbal). Ability to work collaboratively with employees at all levels in all departments. Interest in being an acute problem-solver with critical thinking skills. Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment. Ability to learn and retain extensive knowledge of products and/or services. Efficiently learn and use complex software to find data in response to customer support inquiries. Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types. Brand familiarity preferred.
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