Manager - Listening Strategy

3 weeks ago

Chicago, United States United Airlines Full time
Description Key Responsibilities: 

This strategic role is responsible for setting the vision and strategy for employee engagement and listening initiatives. The ideal candidate will be skilled in creating, managing, interpreting, and reporting on feedback and results to drive organizational improvement and employee satisfaction. This role requires a unique blend of analytical, interpersonal, and leadership skills, along with a deep understanding of organizational behavior and employee engagement strategies.

  • Create and implement a comprehensive employee listening strategy that aligns with the organization's overall engagement and culture objectives.
  • Identify and deploy appropriate listening channels and tools (e.g., surveys, focus groups, feedback platforms) to collect meaningful employee feedback.
  • Supervise the collection of employee feedback through various mechanisms, ensuring data quality and integrity.
  • Analyze feedback data to identify trends, insights, and actionable recommendations for improving employee engagement, satisfaction, and workplace practices.
  • Create action, executive consensus, org design, and upskilling plans to support the acceleration of identified strategic capabilities
  • Prepare and present reports on feedback findings, insights, and trends to senior management and relevant collaborators.
  • Communicate effectively with employees about the feedback process, findings, and actions taken as a result.
  • Collaborate with HR and business leaders to develop action plans based on employee feedback. Assess and evaluate the effectiveness of actions taken in response to employee feedback, adjusting strategies as necessary.
  • Manage the overall employee listening program, ensuring it remains relevant, effective, and aligned with organizational changes and industry standard processes. Be responsible for the budget, resources, vendor, and tools required for the successful execution of listening initiatives.
  • Work closely with HR, leadership, and cross-functional teams to integrate employee feedback into broader organizational development and change management strategies.
  • Serve as an advisor to senior leadership on matters related to employee engagement, culture, and morale.
  • Lead, mentor, and develop team members by fostering a culture of continuous improvement and professional growth.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications What’s needed to succeed (Minimum Qualifications):
  • Bachelor's degree in Human Resources, Organizational Psychology, Business Administration or a related field
  • 5+ years of hands-on experience in Human Resources, Human Capital, Organizational Design or related field, with at least 2 years of experience managing employee listening and survey analytics
  • Understanding of the principles and practices related to organizational behavior and psychology
  • Knowledge of standard processes in employee engagement, including the design and implementation of effective listening programs.
  • Familiarity with data collection, analysis, and interpretation methods to draw meaningful insights from employee feedback.
  • Understanding of organizational change principles and strategies to effectively respond to employee feedback and implement organizational improvements.
  • Knowledge of human resources policies, labor laws, and ethical considerations regarding employee privacy and feedback handling.
  • Ability to analyze qualitative and quantitative data to identify trends, insights, and action points.
  • Excellent verbal and written communication skills for effectively presenting findings, recommendations, and changes to both employees and management.
  • Skills in leading and developing a team dedicated to employee listening initiatives, fostering a collaborative and productive work environment.
  • Capability to create and implement comprehensive strategies that align with organizational goals and culture.
  • Strong problem-solving skills to address challenges and barriers in engagement and feedback processes, finding innovative solutions to improve outcomes.
  • Ability to empathize with employees, understanding their concerns and perspectives, and handling critical information with discretion.
  • Flexibility to adapt strategies and approaches based on feedback, organizational changes, and industry trends.
  • Ability to influence across the organization to gain support for engagement initiatives and action plans.
  • Proficiency in managing multiple projects and priorities, ensuring the timely and effective execution of employee listening programs.
  • Ability to use and leverage technology, including HRIS, survey tools, and data analytics platforms, to enhance the employee listening process.
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Master's degree in Human Resources, Organizational Psychology, Business Administration or a related field
  • Experience with Qualtrics highly preferred

 

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

  • Manager - Listening Strategy

    4 weeks ago

    Chicago, Illinois, United States United Airlines Full time

    Key Responsibilities: This strategic role is responsible for setting the vision and strategy for employee engagement and listening initiatives. The ideal candidate will be skilled in creating, managing, interpreting, and reporting on feedback and results to drive organizational improvement and employee satisfaction. This role requires a unique blend of...

  • Regional Sales Manager

    4 weeks ago

    Chicago, United States Career Strategy Consultants Inc Full time

    Job Description Job Description Career Strategy Consultants is seeking a Regional Sales Manager for a large manufacturing client near Chicago, IL. This individual will be responsible for managing sales teams in their Midwest Territory of the US and will be required to travel extensively. Our client will offer a generous base salary, lucrative bonus...

  • Manager, Portfolio Strategy and Management

    3 weeks ago

    Chicago, United States Tempus Full time

    Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...

  • Manager, Portfolio Strategy and Management

    3 weeks ago

    Chicago, Illinois, United States Tempus AI Full time

    Passionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...

  • Manager Of Strategy And Innovation

    4 weeks ago

    Chicago, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Metropolitan Water Reclamation District of Greater Chicago Manager of Strategy and Innovation (#20003690)

  • Manager, Strategy/Planning

    1 month ago

    Chicago, United States Spark Foundry Full time

    Job DescriptionJob DescriptionCompany DescriptionThis is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations. About Spark Foundry:   Spark Foundry is a global media agency that exists to bring HEAT – Higher...

  • Marketing Offers Strategy

    2 weeks ago

    Chicago, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Marketing Director I is responsible for developing and directing a strategic marketing plan including attractive and effective strategies and tactics, and overseeing the...

  • Director, Strategy

    2 weeks ago

    Chicago, Illinois, United States TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:This leadership position is responsible for supporting all strategic endeavors across the International business unit, including but not limited to: development and delivery of strategic growth plans, leadership of select vertical market growth / transformation strategies and competitive analyses,...

  • Strategy Intern

    4 weeks ago

    Chicago, Illinois, United States Vivante Health Full time

    About VivanteVivante Health is an innovative startup, backed by leading digital health investors, reinventing the way chronic conditions are managed. We're filling the unmet needs of people with chronic conditions that are invisible, neglected, or stigmatized, starting with digestive disease.Why digestive? Because an astonishing 70 million people in the US...

  • HR Manager-Grant Strategy

    4 weeks ago

    Chicago, United States City Colleges of Chicago Full time

    Primary Objective Reporting to the Deputy Chief Talent Officer, and in collaboration with the Institutional Resource Development department, the HR Manager-Grant Strategy plays a pivotal role in supporting CCC’s grant-funded initiatives by overseeing and managing staffing needs for grant-funded faculty and non-faculty positions across the district. The HR...

  • Strategy Director

    1 week ago

    Chicago, United States SPCSHP Full time

    Job DescriptionJob DescriptionSPCSHP is looking for a Strategy Director based in the Midwest (Chicago, Detroit, or Minn). You like brands and you get excited and inspired to do great work for them. You know a powerful insight when you see one. You know how to use insights to shape work and ensure that it is impactful and human. You can package and present a...

  • Manager, Strategy

    4 days ago

    Chicago, United States Spark Foundry Full time

    Job DescriptionJob DescriptionCompany DescriptionAbout Spark Foundry:   Spark Foundry is a global media agency that exists to bring HEAT – Higher Engagement, Affinity, and Transactions – to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more attention, to care more about our clients’...

  • Senior Manager, Engagement Strategy

    1 week ago

    Chicago, Illinois, United States Publicis CoLab Full time

    Job Description PLEASE NOTE: Candidates for this role must be able to work out of our Philadelphia, New York, or Chicago offices. Strategy is a multi-disciplinary team of Creative, Social, Engagement Experience Strategy experts, unified by a shared ambition to design experiences that move people.    How does Engagement Strategy fit in? While our...

  • Tax Manager

    1 week ago

    Chicago, United States Ryan Specialty Group Full time

    Ryan Specialty is looking for a Tax Manager - Strategy and M&A to join our Chicago team. We are a fast-paced, energetic, and rapidly growing organization that offers a great opportunity for someone interested in further developing their career. Ryan Specialty has been named one of America's Most Loved Workplaces by Newsweek and has been named 2023 Top...

  • Tax Manager

    3 weeks ago

    Chicago, United States Ryan Specialty Full time

    Ryan Specialty is looking for a Tax Manager - Strategy and M&A to join our Chicago team. We are a fast-paced, energetic, and rapidly growing organization that offers a great opportunity for someone interested in further developing their career. Ryan Specialty has been named one of America's Most Loved Workplaces by Newsweek and has been named 2023 Top...

  • Supervisor, Strategy

    1 week ago

    Chicago, Illinois, United States Zenith Full time

    Job Description Overview: We are looking for a talented Supervisor, Strategy to manage the day-to-day Media Planning and Strategy functions for a well-known client brand. This person will support a team in the development, execution, and stewardship of media plans for assigned business. The Supervisor will also effectively leverage experience, knowledge...

  • Senior Business Strategy and Pricing Manager

    4 weeks ago

    Chicago, United States Infoblox Full time

    Description It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...

  • Senior Business Strategy and Pricing Manager

    21 hours ago

    Chicago, United States Infoblox Full time

    Description It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...

  • Director, Strategy

    2 weeks ago

    Chicago, United States TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:This leadership position is responsible for supporting all strategic endeavors across the International business unit, including but not limited to: development and delivery of strategic growth plans, leadership of select vertical market growth / transformation strategies and competitive...

  • Director, Strategy

    3 weeks ago

    Chicago, United States TransUnion LLC Full time

    What We'll Bring: This leadership position is responsible for supporting all strategic endeavors across the International business unit, including but not limited to: development and delivery of strategic growth plans, leadership of select vertical market growth / transformation strategies and competitive analyses, strategy and planning coordination with...