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Claims Specialist

1 month ago


West Chester, United States Qurate Retail Group Full time

Thank you for your interest in joining our team Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

Reporting to the Senior Claims and Risk Management Analyst, you will provide full cycle support for claims related to worker’s compensation claims, general liability & product claims and cyber claims, including direct team member engagement to provide service. You will process and document claims to ensure compliance with legislative provisions, company policies and insurance industry best practices. You will act in a fiduciary role on behalf of our large deductible, including consultation on the calculation and posting of claim case reserves and the negotiation and resolution of claims.

  • This position is hybrid-remote, and is based in West Chester, PA.

    Who We Are

    QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

    Your Impact

  • Manage workers’ compensation claims, general liability claims, product claims and cyber claims from beginning to closure.

Be the primary contact for evaluating recommendations and decisions with regards to and claim mitigation and resolution.

End-to-end administrative support of return to work assignments for full and restricted returns for all U.S. Qurate locations and panel providers

Track and comply necessary statistics for Management.

Evaluate and submit settlement authority proposals, and reserve increases and decreases.

Prepare reports detailing claim status, payments, reserves, and claim trends.

What You Bring

3+ years leading end-to-end review of insurance claims.

3+ years experience supporting worker's compensation claims.

3+ years experience using claims service vendor systems or on-site database software to maintain continuity of claims history database.

3+ years experience using customer portals, payroll and HR Resource Systems and team member data management.

3+ years experience using knowledge of jurisdictional requirements and applicable case law for each claim and respective state.

3+ years experience partnering with panel providers to evaluate claims.

Experience supporting general liability claims.

Experience documenting claim review cycle preferred.

Remote work is not permitted in NYC at this time.

#LI-AC5

#LI-Hybrid

Join us as we enrich life’s everyday moments – including yours. Apply today

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance. ​

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