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General Manager

5 months ago

Charlotte, United States HOME2 SUITES BY HILTON NORTHLAKE Full time

ABC Investments & Management Company is looking for a General Manager for our Home2 Suites by Hilton Charlotte Northlake.

Responsibilities include the completion of various tasks in order to ensure that the following duties are completed effectively: revenue generation and cost control, daily and other duties completed as required and needed, scheduling, supervision & monitoring, and leadership & individual effectiveness.

Primary Responsibilities

• Supports revenue and cost objectives by revenue generation and cost control using all available marketing and planning tools that maximize return to the hotel

• Avoids wasteful spending (includes not only wasting of goods, but also waste from unnecessary payroll costs & utilities)

• Aims to meet or exceed budgeted Gross Operating Profit

• Addresses all guest complaints

• Responds to all guest reviews and surveys

• Addresses all credit card disputes

• Posts accounts receivable payments

• Double checks al numbers no night audit reports and ensures al daily reports are balanced

• Ensures all accounts payables are handled in accordance with company procedures

• Ensures all accounts receivables are billed in accordance with company procedures

• Checks payroll system daily for accuracy and completes daily payroll reports

• Controls and monitors inventory so that ordering is done on time in accordance with company procedures

• Completes new hire procedures on time in accordance with company requirements

• Handles employee disciplinary actions promptly and folowing company policies and procedures

• Creates employee schedules on a timely basis

• Ensures proper supervision of all hotel staff on a daily basis

• Frequently does a walk-through of the hotel and grounds

• Monitors fire and safety systems, and ensures safety and security to the fullest extent possible.

• Reports incidents promptly in compliance with company and legal requirements.

• Other duties as assigned

Education/Experience

• Minimum 2-3 years of hotel experience as GM required - may be combined with 1year as AGM

• Degree in hotel management, business or related discipline preferred

• Must have Hilton experience - Hilton certified or able to complete hotel brand certification asap after hire

• Ability to plan and organize the activities of others

• Ability to express ideas clearly using effective word choice, grammar, & tone both in written and oral communications. Fluent English is a must.

• Knowledge of local geographic area, area businesses & services, major highway/street information, and community events & attractions are preferred

Physical Requirements

• Basic gross motor skills and mobility

• Minimal lifting and carrying

• Travel throughout hotel during shift

• Must be able to multitask and change activity frequently

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

• Dental insurance

• Paid time off

• Employee discount

• Health insurance

• Vision insurance

Schedule

• Monday to Friday

• On Call

• Weekends as needed

Ability to Commute:

• Charlotte, NC 28269 (Preferred)

Ability ot Relocate:

• Charlotte, NC 28269: Relocate before starting work (Preferred)

Work Location: In person

If you require alternative methods of application or screening, you must approach the employer

directly ot request this as Indeed is not responsible for the employer's application process.

Source: Hospitality Online