![Element Huntsville](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
1 month ago
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- MUST be able to work the 2nd shift - 3 pm to 11:30 pm
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Source: Hospitality Online
-
Front Desk Agent
4 days ago
Huntsville, United States Double Star Hospitality LLC Full timeBenefits: Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional...
-
Front Desk Agent
4 weeks ago
Huntsville, United States DOUBLE STAR HOSPITALITY LLC Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offVision insuranceBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide...
-
Front Desk Agent
3 months ago
Huntsville, United States MCR Hotels Full timeFront Desk Agent TownePlace Suites Huntsville, 1125 McMurtrie Drive, Huntsville, Alabama, United States of America Req #6769 Tuesday, May 21, 2024 The Front Desk Agent at the TownePlace Suites by Marriott Huntsville is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the...
-
Front Desk Agent
2 weeks ago
Huntsville, United States MCR Hotels Full timeFront Desk Agent TownePlace Suites Huntsville, 1125 McMurtrie Drive, Huntsville, Alabama, United States of America Req #6769 Tuesday, May 21, 2024 The Front Desk Agent at theTownePlace Suites by Marriott Huntsville is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ...
-
Front Desk Agent
2 months ago
Huntsville, United States MCR Hotels Full timeThe Front Desk Agent at theTownePlace Suites by Marriott Huntsville is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing...
-
Front Desk Agent
2 months ago
Huntsville, United States Courtyard Huntsville University Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Supervisor Front Desk
1 month ago
Huntsville, United States The Crescent Hotels Group Full timeDescription JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to...
-
Supervisor Front Desk
1 month ago
Huntsville, United States The Westin Huntsville Full timeDescriptionJOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.ESSENTIAL JOB FUNCTIONS:1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.2. Respond...
-
Cashier/Front Desk
4 months ago
Huntsville, United States Altitude Trampoline Park Full timeCashier/Front Desk **Altitude Trampoline Park Huntsville, AL is looking for energetic individuals with a passion for guest experience to join our Team! Our Team Members are tasked with maintaining a safe and fun environment for all Altitude Trampoline Park jumpers.** **What You Need** -Excellent communication skills -Reliable transportation, to and from...
-
Front Desk
5 months ago
Huntsville, United States Fairfield Inn Hunstville Full timeGUEST SERVICE REPRESENTATIVE / FRONT DESK We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply. Key attributes and responsibilities of the position include: Practices customer service behaviors, such as listening, initiative,...
-
Cashier/Front Desk
3 months ago
Huntsville, United States Altitude Trampoline Park Full timeJob DescriptionJob DescriptionCashier/Front DeskAltitude Trampoline Park Huntsville, AL is looking for energetic individuals with a passion for guest experience to join our Team! Our Team Members are tasked with maintaining a safe and fun environment for all Altitude Trampoline Park jumpers.What You Need-Excellent communication skills-Reliable...
-
Front Desk
5 months ago
Huntsville, Alabama, United States Fairfield Inn Hunstville Full timeGUEST SERVICE REPRESENTATIVE / FRONT DESK We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.Key attributes and responsibilities of the position include:Practices customer service behaviors, such as listening, initiative,...
-
Front Desk Agent
1 month ago
Huntsville, Alabama, United States Element Huntsville Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing...
-
Front Desk Agent
2 days ago
Huntsville, United States Crescent Hotels and Resorts Full timeDescription A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the...
-
Front Desk Agent
1 week ago
Huntsville, United States Element Huntsville Full timeDescriptionA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's...
-
Sales - Front Desk Associate
1 week ago
Huntsville, United States Stretchlab Hunstville Part time $15 - $20Job DescriptionJob DescriptionAre you a fitness enthusiast with a passion for wellness and community? Join StretchLab in Alabama as a part-time Sales - Front Desk Associate and be a part of an empowering, high-energy team! We're looking for someone who is sales-driven and customer-oriented to help our clients achieve their wellness goals. Enjoy...
-
Front Desk Coordinator
5 months ago
Huntsville, United States The Joint Chiropractic Full timeProviding excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chirop Coordinator, Front Desk, Healthcare
-
Solutions Consultant
3 months ago
Huntsville, United States Island Hospitality Management Full timeJob DescriptionJob DescriptionDescription:Our team is looking to add an upbeat Solutions Consultant (Front Desk Agent) to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have...
-
Guest Services Representative
21 hours ago
Huntsville, Alabama, United States McKibbon Hospitality Full timeFront Desk Agent Job OverviewAs a **Front Desk Agent** at McKibbon Hospitality, you will play a crucial role in ensuring a seamless experience for our guests. Your responsibilities will include:Anticipating Guest Needs: Proactively address the requirements of guests to enhance their stay.Timely Acknowledgment: Greet all guests promptly and with a warm...
-
Spv Front
4 days ago
Huntsville, United States Crescent Hotels and Resorts Full timeDescription JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to...