Rooms Control Coordinator

1 month ago

Coronado, United States Hotel del Coronado, Curio Collection by Hilton Full time
Description

This position is responsible for the overall daily balancing and assignment of guestroom inventory. As well, this position works closely with the Front Desk Managers to provide guidance and support to the Front Desk staff as well as impact the overall guest satisfaction at the Hotel del Coronado.

Qualifications:

To perform this job successfully, an individual must be able to execute each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential duties and responsibilities:

  1. Maintain inventory balance of hotel guestroom accommodations throughout each day.
  1. Make sure specialty rooms and VIP’s are blocked
  2. Upgrade VIP travel agency reservations
  3. Print Guest Request Report and action
  4. Communicate pertinent information with Front Office, Housekeeping and Guest Relations
  1. Works closely with the Front Desk staff to move inventory in an effort to accommodate on-the-spot guest requests; major guest-impact area.
  2. Supports the Front Desk staff by assisting guests at the front desk during any times of need
  3. Focus on the daily assignment/pre-blocking of guestrooms to accommodate the special requests for group and leisure guests.
  4. Coordinate and ensure the equitable rotation of like condo units in each property is managed as required by the applicable condo unit rental agreements. Works with the designated finance/accounting manager to ensure manual assignment of condo units, when needed, to ensure revenue is equitable by room type.
  5. Monitor pending rooms by consistently checking the room status and contacting guests via Kipsu or phone call when rooms become available
  6. Establish open lines of communication with group contacts to ensure overall hotel satisfaction. Attend to the needs of each meeting planner by:
    1. Meeting and greeting group contacts during the check-in process.
    2. Reviewing current rooming lists with group contacts, attending to cancellations and additions as well as any special requirements for room assignments.
    3. Delivering no-show reports and reinstating reservations as required.
    4. Attending pre-convention meetings and internal group resume meetings.
  7. Review all group resumes and create a weekly, comprehensive overview document to ensure all Front Desk and Guest Services staff are aware of group requirements and expectations (i.e. special parking arrangements, resort fee information, arrival/departure flow, etc.).
  8. Communicate with Conference Managers and Group Account Specialists to ensure the needs of in-coming groups, as well as those of affiliated VIP guests, are met and attended to.
    1. Keep eye on inventory to help in balancing the house
  1. Work with group reservation on over sold specialty rooms
  1. Review and ensure accuracy of group billing.
  2. Pre-register groups as required.
  3. Coordinate the Satellite Group Registration desk.
  4. Coordinate the assignment of show rooms with the Housekeeping and Sales departments on a daily basis.
  5. Coordinate the return of out-of-order accommodations; work closely with involved departments to ensure accommodations are cleaned and ready as required.
  6. Works closely with the Front Desk Managers, supplementing their efforts by fielding guest calls as necessary.
  7. Regularly acts as a “go-to person” for the Guest Service Agents in the absence of the Front Desk Manager and/or Front Desk Supervisor, providing guidance as required.
  8. Trains Guest Service Agents in each of the following areas:
    1. Group Resume familiarity; interpretation of information contained in each resume and application of this information to the arrival and departure process.
    2. The control of guestroom inventory, which includes the movement of inventory and the upgrading of accommodations and the impact of these upgrades to our overall bottom-line profitability.
  9. Other duties as assigned

Education and/or Experience:

The ideal candidate would have one to two years of Front Desk and/or Reservations experience with comprehensive knowledge of hotel inventory control as it relates to overall rooms profitability and guest satisfaction. Additionally, thorough and extensive working knowledge of the OnQ PMS system is required. The desired candidate can easily multi-task and work under extreme pressure.

The hourly rate for this role ranges from $21/hr. to $23/hr. depending on experience.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Rooms Control Coordinator

    1 month ago

    Coronado, California, United States Hotel del Coronado, Curio Collection by Hilton Full time

    This position is responsible for the overall daily balancing and assignment of guestroom inventory. As well, this position works closely with the Front Desk Managers to provide guidance and support to the Front Desk staff as well as impact the overall guest satisfaction at the Hotel del Coronado.Qualifications:To perform this job successfully, an individual...

  • Event Service Coordinator

    5 days ago

    Coronado, California, United States Loews Hotels Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Banquet Houseperson to join our team at Loews Hotels. As a Banquet Houseperson, you will be responsible for ensuring the highest level of service and quality in our meeting and event spaces.Key ResponsibilitiesMeeting Room PreparationReview event orders and assignment sheets to determine function...

  • Box Office Coordinator

    24 hours ago

    Coronado, California, United States Coronado Unified Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Box Office Manager to join our team at Coronado Unified. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our box office, ensuring seamless execution of events and providing exceptional customer service.Key ResponsibilitiesBox Office...

  • Senior Executive Coordinator

    2 weeks ago

    Coronado, California, United States ASR INTERNATIONAL Full time

    Job OverviewASR International is in search of a Senior Executive Coordinator to deliver high-level administrative and analytical assistance to senior leadership within the organization. This role is pivotal in ensuring seamless operations and effective communication within the executive team.Key Responsibilities:Manage and update the daily electronic...

  • Guest Services Coordinator

    2 weeks ago

    Coronado, California, United States Commander, Navy Installations Full time

    Position OverviewThis role is integral to the Unaccompanied Housing operations within the Navy Region Southwest. The primary objective of this position is to manage front desk responsibilities and reservation tasks for the lodging program.Key ResponsibilitiesMaintain the security and privacy of all guests at all times.Exhibit a friendly demeanor and positive...

  • Spa Coordinator

    4 weeks ago

    Coronado, California, United States Marriott International Full time

    Additional Information Pay: $25.75/hrJob Number Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInspect work areas and tools/equipment to ensure conformance to company standards....

  • Spa Coordinator

    4 weeks ago

    Coronado, United States Marriott International Full time

    Additional Information Pay: $25.75/hrJob Number 24143527Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInspect work areas and tools/equipment to ensure conformance to company...

  • A/V Technician

    2 hours ago

    Coronado, California, United States Peraton Full time

    Job SummaryWe are seeking a highly skilled A/V Technician (SR) to join our team at Peraton. As a key member of our operations team, you will be responsible for supporting the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3.Key ResponsibilitiesInstall, configure, manage, maintain, operate, and defend common area VTC equipment,...

  • Customer Service Rep(07711)

    41 minutes ago

    Coronado, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description Job Duties •Operate all equipment. •Stock ingredients from delivery area to storage, work area, walk-in cooler. •Prepare product. •Receive and process telephone orders. •Take inventory and complete associated paperwork. •Clean equipment and facility approximately daily. Training Orientation and training provided...

  • MWR Front Desk Associate

    1 month ago

    Coronado, United States Commander, Navy Installations Full time

    Summary This position is located at the Unaccompanied Housing operations at Navy Region Southwest. The purpose of this position is to perform front desk and/or reservation functions for the lodging program. Incumbent is assigned to Unaccompanied Housing on Naval Base Coronado. Responsibilities Ensures security of all guests is maintained at all times Ensures...

  • Emergency Room RN

    5 days ago

    Coronado, United States Kaiser Full time

    Job Summary: As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is...

  • Emergency Room RN/Registered Nurse

    4 weeks ago

    Coronado, United States Kaiser Full time

    Job Summary:As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected...

  • MWR Recreation Assistant

    3 months ago

    Coronado, United States Commander, Navy Installations Part time

    Performs all pool and/or waterfront lifeguard responsibilities (e.g., supervising swimmers/patrons and their activities, monitoring all natural water activities, applying first aid, enforcing safety rules, reporting safety hazards to supervisor, performing water rescues as necessary, etc.). Observes conditions of area assigned (e.g., possible hazards,...

  • Director of Sales and Marketing

    7 days ago

    Coronado, United States Marriott International Inc Full time

    Job Number 24125984 Job Category Sales & Marketing Location Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY Functions as the leader of the property’s sales department for properties with bookings over 300 peak...

  • MWR Administrative Assistant

    2 months ago

    Coronado, California, United States Commander, Navy Installations Full time

    Prepares and maintains required administrative reports and forms, such as utilization data, financial forms, procurement forms and invoices.Maintains a current knowledge of daily operations of facility, answer questions from patrons.Receives telephone calls and provides referrals to other departments, as appropriate.Maintains effective controls for receipt...

  • Housekeeper

    2 months ago

    Coronado, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds...

  • Housekeeper

    3 months ago

    Coronado, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds...

  • Banquet Houseperson

    2 weeks ago

    Coronado, United States Loews Hotels Full time

    Banquet Houseperson (On Call) Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape. To provide a consistent, well design meeting product which focuses on proper...

  • Box Office Supervisor

    5 days ago

    Coronado, California, United States Coronado Unified Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Box Office Manager to join our team at Coronado Unified. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our box office, ensuring seamless execution of events and providing exceptional customer service.Key ResponsibilitiesBox Office...

  • Box Office Operations Manager

    5 days ago

    Coronado, California, United States Coronado Unified Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Box Office Manager to join our team at Coronado Unified. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our box office, ensuring seamless execution of events and providing exceptional customer service.Key ResponsibilitiesBox Office...