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Payroll Project Manager, MidMarket Implementation

2 months ago

Humble, United States Insperity Full time

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Payroll Project Manager, MidMarket Implementation

We are currently seeking a Payroll Project Manager, MidMarket Implementation to join our team.  This position is responsible for ownership of the client payroll implementation process, interfacing with clients, internal departments, and service teams for a flawless transition to an optimal payroll experience and identifying opportunities for improvement to existing payroll processes. Through various methods of research and analysis, provides project support for Middle Market solution development and client retention strategies. This includes development of tracking mechanisms, project plans, and post implementation analysis tools to ensure the smooth servicing of new and existing Middle Market clients. Leads internal teams on cross-functional projects. Mentors’ new colleagues on best practices for development and execution of various internal and client facing opportunities.

Responsibilities:

Onboards new clients with various company structures and in multiple states/localities, onto Insperity payroll and provides related services to ensure accurate and timely implementation.Develops and implements innovative client onboarding methods and tools, facilitating the most effective and efficient path towards achieving desired results.Consults client executives and key decision makers regarding their current and future needs. Advises clients regarding most appropriate systems to implement and implementation strategies. Uses exemplary diplomacy and listening skills to translate specified requirements to teams.Identifies payroll service solutions to streamline or enhance the payroll service delivery to clients and makes recommendations for improvements to processes and policies while maintaining compliance with laws and regulations applicable to payroll processing and administration.  Mentors’ entry and mid-level personnel on the complexities of Middle Market clients.Schedules and leads regular meetings to ensure appropriate oversight of client related projects and use of internal and external resources.Coordinates tool selection process as needed, including use of third-party resources and strategic applications.Assists COE’s and departments in identifying areas for process improvement. Applies a systematic approach to recommend or implement solutions that focus on and deliver business results, leading cross-functional teams as needed.Collaborates with Field Payroll Operations and Corporate personnel on current payroll processes to determine the vision and systems needed to develop executable, realistic and results-oriented service improvements. Develops process improvement plans, drives implementation efforts, and monitors effectiveness.Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.Engages with clients regarding business financial operations and reporting requirements related to payroll and general ledger from an owner’s/payroll contact/on-site supervisor perspective.Supports the time and attendance integration process with the Time and Attendance division and Payroll Service Operations, as needed.Adheres to the project schedules, solves day-to-day data/customer issues and answers questions related to specific implementation project execution. Escalates complex issues and follows through resolution, ensuring appropriate communication to all impacted parties.Maintains outstanding customer service standards to ensure excellent client satisfaction and retention. Works as a liaison to build strong working relationships with client service providers.

Qualifications:

High School Diploma or equivalent is required. Bachelor’s Degree in a related field is preferred.Five to seven years of related experience is required. Knowledge of PEO industry or human resources outsourcing is preferred.PHR/SPHR/PMP/CPP Certification is preferred. Ability to apply a systematic method to problem solving. Analyze data and recommend services and strategies that support positive business results.Advanced knowledge of payroll practices, procedures, and payroll tax applications. This includes advanced payroll processing and well-rounded knowledge of federal and state laws, including FLSAKnowledgeable of employee insurance benefits, worker's compensation insurance, state and federal payday laws, employee benefit packages.Demonstrated knowledge and understanding of all types of payroll reporting such as: multi-level job costing, department/location, certified payroll report, HUD reports and all generic computer generated reports that are industry specific.Excellent judgment and resourcefulness in evaluating situations with the ability to make decisions quickly and accurately.Familiar and/or proficient in a variety of Human Resources Information Systems solutions.Skills in the areas of project and service management, persuasion, influence, negotiation, leadership, conflict resolution, decision making.Success and experience in execution and deployment of service strategy, including the measurement of client results.Customer service experience in a team environment.Effective communication skills - written and verbal.Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed.Able to manage multiple projects at one time.Ability to lead and develop projects in a cross-functional team environment.Ability to mentor and train newly appointed personnel.Ability to effectively communicate new procedures and processes to team members and to other company personnel, including the expected impact to the client.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.