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Senior IT Support Consultant

2 months ago

Philadelphia, Pennsylvania, United States Piper Companies Full time
Piper Companies is seeking a Senior IT Support Consultant to become a vital part of a dynamic biotechnology organization.

Key Responsibilities:
  • Deliver outstanding technical assistance to our workforce through various channels including in-person interactions, telecommunication, electronic mail, and chat platforms.
  • Identify and rectify issues related to personal computers, Mac systems, mobile devices, printers, and other technological equipment.
  • Analyze and troubleshoot network connectivity challenges and provide solutions.
  • Work collaboratively with team members to ensure swift and effective resolution of technical problems.
  • Enhance communication and analytical skills to better serve our internal clients.
Required Qualifications:
  • A minimum of 5 years of relevant experience is preferred, with a strong background in tier I and tier II support for user endpoints, including mobile devices (primarily Apple iOS), PCs (Windows OS), and associated hardware.
  • Capability to independently navigate technical challenges with users both in-person and remotely.
  • Exemplary patience, as some users may not possess the same level of technical understanding.
  • Strong interpersonal skills to effectively communicate through user challenges, coupled with a positive demeanor.
  • A genuine interest in keeping abreast of advancements in the technology sector.
Compensation and Benefits:
  • Annual salary of $70,000.
  • Onsite work schedule.
  • Comprehensive benefits package including medical, dental, vision, 401k, and paid time off.
Keywords:

technical support, desktop support, mobile technology, printing solutions, laptop assistance, Android, Apple, personal computing, Azure Active Directory, Active Directory, Windows Server, PowerShell, TCP/IP, DNS, LAN/WAN, employee benefits, vacation, holidays, 401k.