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Order Management Associate

1 month ago

Tulsa, United States Ingredion Full time
Ingredion Incorporated is in search of an Order Management Associate, who will enthusiastically serve as a critical point of contact with Ingredion's customer base, from the initial placement of orders for products through their
delivery, this position aligns with logistics and is not a call center. This role partners with colleagues in Logistics, Quality, Sales, Program Management, and Order Coordination to capture information and resolve customer
problems, all while ensuring high levels of satisfaction and customer retention. Individuals who work in this position develop a knowledgebase which can lead to new opportunities or a rotation into other areas of the organization, such as Logistics, Sales, Supply Chain, or Quality.

As an Order Management Associate, your responsibilities will include:
Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiriesParticipate in the after-hours program for the departmentEnsure the accuracy of order data and act as the expert for the order processing flow (system and processes). Compute mathematical calculations related to order processing, delivery times, and freight as necessaryMaintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partnersEnsure all customer complaints are tracked according to department and company proceduresDevelop and maintain an understanding of Ingredion's products in your area of responsibility in order to provide valuable information to the customerSeek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involvedUtilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessaryPrioritize tasks accurately and in a timely mannerCollaborate with and support team members. Participate in group problem solving and team activitiesServe as a liaison between external customers and internal functions to ensure customer satisfactionRecommend and implement process improvement

Qualified candidates will have:
0-3 years experience preferredBachelor's Degree preferredSAP, Salesforce, and EDI experience preferredExecute on fundamental tasks such as order entry, resolving customer complaints, problem solving etc.Ability to apply basic knowledge of practices and procedures for one's own position.

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability-mental or physical-marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (protected classifications). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability-mental or physical-marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (protected classifications). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Relocation Available:
No