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Fresh Manager
4 months ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJ’s
• BJ’s pays weekly
• Generous time off programs to support busy lifestyles*
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending
*eligibility requirements vary by position
**medical plans vary by location
Job Summary
Working closely with the Club Manager, the Fresh Manager is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that he/she directly manages. Responsible for leading the fresh departments, establishing operational efficiencies, maintaining policies and procedures.
Leadership:
- Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
- Lead through change. Model leadership competencies to build credibility and act as a champion for business growth.
- Communicate effectively. Provide the information teams require to be successful.
- Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
- Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
Team Members:
- Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
- Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment and experience for the team members.
- Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.
Members:
- Guarantee service excellence through all points of contact.
- Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
Club Standards: Lead teams to deliver GOLD club standards daily.
- Define and model GOLD- Grand opening look daily
- All items stocked and promotional plans executed
- Maintain visible accurate signage
- Clean and organized, inside, and out
- Perishable areas stocked and rotated with cold chain maintained
Know Your Business:
- Acquire a deep knowledge of key metrics and reporting for total club and department performance.
- Drive performance and profitability by using reporting to identify trends and areas of opportunity.
- Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics.
- Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets.
Major Tasks, Responsibilities, and Key Accountabilities
- Ensures operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP within the bakery, deli, produce, and prepared food departments. Utilize Player Lync to assist with training and merchandising planning.
- Maintain relationships with 3rd party vendors
- With the club management team, responsible for achieving financial targets including sales, profit, and performance. Reviews budgets, plans and P&L to ensure achievement of key targets relative to sales, perishable penetration, profits, and performance.
- Manages all fresh department team members and holds department meetings to update team members on club policies and procedures
- Provides leadership and direction, and manages day-to-day operations, of Fresh departments (produce, deli, bakery, and prepared foods) within the club. May be required to perform daily hands-on tasks to validate and train newly hired team members.
- Escalates issues as appropriate to Home Office or Club Manager as needed.
- Responsible for the effective communication of departmental activities and Home Office initiatives to club Team Members, club management and club support teams.
- Maintains deep knowledge of club policies and procedures within the department and across all areas of the club. Provides leadership and direction to deli clerks, bakery clerks, produce clerks and prepared foods team members within the club.
- Directly manages and assesses Team Member performance, provides actionable feedback and coaches, teaches, and develops talent. Assists in hiring, training and performance management of all deli, bakery, produce and prepared food team members. Ensuring departments are properly staffed.
- Evaluates departmental performance using company reporting programs and achieves sales targets while effectively managing waste. Drives daily utilization and adherence to production tools and reports.
- Leads deli, bakery, produce and prepared food team members to validate and ensure that all sanitation, food safety and safety policies and procedures are in place and being effectively executed.
- Reviews forecasting, ordering, and replenishment of fresh product and supplies. Manages monthly inventory process and evaluates results.
- Validates that team members are following proper processes and items are weighed and priced accurately.
- Ensures that all products are fresh and meet company quality standards. Maintains the proper rotation of received goods.
- Ensures that departments are merchandised ensuring planogram/flow/adjacency compliance
- Receives and inspects fresh shipments. Ensures fresh freezers and coolers are neat and organized. All fresh shelves and display cases are stocked.
- Responsible for the execution of all deli, bakery, produce, and prepared food related merchandising directives and sales initiatives.
- Continually monitors member service levels, answers member questions, recommends fresh items, and ensures an outstanding service experience is delivered to all Members.
- Responsible for the proper maintenance and working order of the equipment, furniture, and fixtures within the fresh departments. Responsible for ensuring that equipment outages are properly escalated and addressed.
- Monitors BJ’s MY WORK to ensure that all Home Office tasks, and product liabilities are actioned within compliance and in a timely manner. Reviews and understands the fresh notes and tools.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed
- Regular, predictable, full attendance is an essential function of this job
Qualifications
- Previous fresh department work experience required.
- SERV Safe certification may be required.
- Basic computer knowledge (MS Word, MS Excel, Email) required.
- High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
- Demonstrated leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results. Able to own and deliver against strategic initiatives and objectives.
- Committed to driving outstanding service to all Members.
- Open shift availability required.
- At least 18 years of age.
Job Conditions
- Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
- Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance.
- Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
