Current jobs related to Surgery Scheduling Technical Assistant and Clinic Assistant - St Paul - HealthPartners
-
Scheduling Assistant | Surgery
1 month ago
St Cloud, United States Centra Care Full timeJob Description Join our Surgery Department as a Scheduling Assistant! This is a full-time position, working 80 hours every two weeks. Shifts will be 5 days a week, Monday-Friday, 8:30 a.m.-5 p.m. Job Summary: The Scheduling Assistant will function as a central communication coordinator by taking phone calls from providers, clinics, and other schedulers to...
-
Surgery Scheduler-- Colon
3 months ago
St. Paul, United States i-Health Full timeDescription The Surgery Scheduler/ Care Coordinator will support the clinic and physician care team by providing administrative and patient care services. This is a full-time position working M-F from 8:30 am - 5:00 pm out of our St. Paul and Maplewood locations. A $2,000.00 sign-on bonus will be offered. The bonus will be paid in three installments; the...
-
Physician Assistant, General Surgery
3 weeks ago
St. Louis Park, United States Park Nicollet Clinic Full timeSurgical Physician Assistant Park Nicollet Methodist Hospital The Department of General Surgery at Park Nicollet Clinic is seeking a FT Surgical Physician Assistant to join their general surgery team. In this collaborative position you will assist general surgeons at Methodist Hospital. Candidates must have graduated from an accredited PA program....
-
Medical Assistant General Surgery
1 month ago
St. Paul, United States Allina Health Full timeNumber of Job Openings Available: 1 Date Posted: August 02, 2024 Department: 62815600 General Surgery Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union Weekend Rotation: None Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout...
-
Clinic Assistant
3 months ago
St. Paul, United States HealthPartners Full timeHealthPartners is currently looking for a full-time Clinic Assistant at our Neuroscience Center in Saint Paul Position Title: Clinic Assistant Grade: D Department: HealthPartners Medical Group and Clinics Reporting Structure: Business Systems Supervisor, CareLine Supervisor QUALIFICATIONS: REQUIRED TESTING: Alpha-numeric data entry...
-
Patient Services Representative, Float
2 weeks ago
St Paul, United States Colon & Rectal Surgery Full timeThe PSR Float will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner, and is responsible for patient registration, & scheduling of patients while maintaining a high level of customer service. This role will also cross train to assist across the clinic. This is a full-time position working M-F...
-
Clinic Assistant
3 months ago
St. Paul, United States HealthPartners Full timeHealthPartners is currently looking for a full-time Clinic Assistant at our Neuroscience Center in Saint Paul QUALIFICATIONS: REQUIRED TESTING: Alpha-numeric data entry test (4,000 keystrokes) Medical Terminology test REQUIRED: High School diploma or GED Meets one of the following: Graduate of a formal training program in medical...
-
Clinic Assistant
2 months ago
St. Paul, United States HealthPartners Full timeHealthPartners is currently hiring a full-time Clinic Assistant at our HealthPartners 401 Specialty Center in Saint Paul QUALIFICATIONS: REQUIRED TESTING: Alpha-numeric data entry test (4,000 keystrokes) Medical Terminology test REQUIRED: High School diploma or GED Meets one of the following: Graduate of a formal training program...
-
Clinic Assistant
3 months ago
St. Paul, United States HealthPartners Full timeHealthPartners is currently hiring a Clinic Assistant at our HealthPartners 401 Specialty Center in St. Paul QUALIFICATIONS: REQUIRED TESTING: Alpha-numeric data entry test (4,000 keystrokes) Medical Terminology test REQUIRED: High School diploma or GED Meets one of the following: Graduate of a formal training program in medical...
-
Clinic Assistant
3 weeks ago
St. Paul, United States HealthPartners Full timeHealthPartners is hiring a part-time Clinic Assistant at our Como Urgent Care in St. Paul. QUALIFICATIONS: REQUIRED TESTING: Alpha-numeric data entry test (4,000 keystrokes) Medical Terminology test REQUIRED: High School diploma or GED Meets one of the following: Graduate of a formal training program in medical reception,...
-
Patient Services Representative, Float
2 weeks ago
St Paul, United States Colon & Rectal Surgery Full timeThe PSR Float will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner, and is responsible for patient registration, & scheduling of patients while maintaining a high level of customer service. This role will also cross train to assist across the clinic. This is a full-time position working...
-
Clinic Office Assistant
1 month ago
St Paul, United States Mwent Full timeDo you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare. This is an amazing opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Allergy & Asthma, and...
-
Clinical Assistant Trainee
3 weeks ago
St. Paul, United States Summit Orthopedics Full timeDescription At Minnesota Occupational Health (MOH) our mission in treating and managing work injuries is to help injured workers remain mobile, active and productive. Be part of an organization that offers an exciting, dynamic, fast-paced environment with a patient mix that changes day to day and Staff members feel respected and find a strong sense of...
-
Registered Nurse Surgery
2 months ago
St Paul, United States HealthPartners Full timeHealthPartners is hiring for a part-time RN in the Surgery department. Training will take place at the HealthPartners Specialty Center 401 Clinic upon hire, with a start date ASAP. This position will be located primarily at our HealthPartners Specialty Center 401 Clinic. Upon the anticipated September 5, 2024, opening of the New Apple Valley Clinic (15350...
-
Appointment Scheduler
1 month ago
St Paul, United States Summit Orthopedics Full timeAt Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis.Be part of a patient-first environment that lives into our values of:Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a...
-
Appointment Scheduler
2 weeks ago
St Paul, United States Summit Orthopedics Full timeAt Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis.Be part of a patient-first environment that lives into our values of:Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a...
-
Oral Surgery Assistant
4 days ago
St Louis, Missouri, United States St. Louis South Oral Surgery Full timeAbout St. Louis South Oral Surgery We are dedicated to providing comprehensive oral surgery services for both adults and children in a welcoming and comfortable environment. Our commitment to quality care is reflected in our utilization of the latest technology and personalized treatment plans. Do You Thrive In: Making a positive impact on patients'...
-
Clinic Assistant
2 months ago
St. Paul, United States Children's Minnesota Full timeAbout Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper...
-
Clinic Assistant
2 months ago
St. Paul, United States Children's Minnesota Full timeAbout Children’s MinnesotaChildren’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Childrenâs Minnesota is one system serving kids throughout...
-
Clinic Services Assistant
4 weeks ago
St. Paul, United States University of Minnesota Physicians Full timeWhy M Physicians? Regardless of the role, we recognize that every member of our team is vital! The Clinic Services Assistant promotes the M Physicians' philosophy of patient centered care by guiding patients through the efficient operation of both reception check-in and checkout procedures. Bethesda is a conveniently located neighborhood clinic in St. Paul...
![HealthPartners](https://media.trabajo.org/img/noimg.jpg)
Surgery Scheduling Technical Assistant and Clinic Assistant
2 months ago
HealthPartners is currently hiring a Surgery Scheduling Technical Assistant and Clinic Assistant at our HealthPartners 401 Specialty Center in St. Paul
QUALIFICATIONS:
REQUIRED TESTING:
Alpha-numeric Data Entry (4,000 keystrokes per hour)
Medical Terminology test
REQUIRED:
Surgery Scheduling Technical Assistant Required Qualifications:
High School Diploma or GED
Meets one of the following:
Two years post secondary education which includes course work in business operations, healthcare or customer service
Graduate of a technical, business or community college as a medical receptionist/secretary, medical office assistant or similar training program
Three years experience as a medical receptionist, healthcare billing or coding representative, healthcare customer service position or similar experience
Two years customer service, medical or business office experience
Two years computer experience, which includes demonstrated knowledge of online insurance eligibility systems, Microsoft Word, Microsoft Excel or similar programs
One year demonstrated healthcare electronic registration system and insurance skills
Demonstrated knowledge of insurance terminology
Demonstrated knowledge of insurance products, including Preferred Provider Organization, Managed Care, Medicaid, Medicare, Third Party Payors, Work Comp, etc.
Familiarity with medical coding systems (ICD 9 & CPT)
Demonstrated telephone, written and oral communication skills
Demonstrated strength in managing complex customer relations
Demonstrated independent problem solving skills
Demonstrated skill utilizing computerized medical records
Demonstrated skill in organizing and prioritizing work with multiple interruptions
Demonstrated ability to handle confidential information with discretion
Demonstrated ability to be accurate and attentive to detail
Clinic Assistant Required Qualifications:
High School diploma or GED
Meets one of the following:
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years experience as a medical receptionist
Two years experience in a customer service position
One year experience using data look-up and data entry functions on a mainframe or PC based computer system
One year customer service experience either via telephone or in-person within the last five years
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Excellent oral communication skills
Excellent written communication skills
PREFERRED:
Two years HealthPartners experience to include any of the following:
EPIC registration
Working in a surgical clinic setting
Billing department
Working knowledge of insurance to include coordination of benefits, referral requirements, prior authorization process and billing processes and protocols
PHYSICAL REQUIREMENTS:
Ability to sit and use a telephone and computer for prolonged periods of time. Oral and written communication with customers requires adequate speech, vision and hearing. Proficiency in English, adequate handwriting and manual dexterity skills are required. Ability to bend, stoop, reach or twist. Ability to sit or stand for prolonged periods of time. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.
POSITION PURPOSE:
Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is responsible for accurate, efficient, and timely surgery scheduling for the HPMG and contracted surgeons. This may include multiple specialties and locations. Keeping the patient, provider and other key individuals and departments informed during the process is a customer service priority. This position ensures the pre surgical financial/insurance requirements are completed for appropriate revenue collection. Requires coordination of all pieces in the surgery scheduling process to ensure a positive and successful outcome. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.
ACCOUNTABILITIES:
Surgery Scheduling Technical Assistant Accountabilities:
Interviews patient in person or over the phone
Updates demographic and insurance coverage on EPIC Prelude
b. Discusses OR scheduling options
Works closely with all parties involved with the surgeons' availability for operating room times.
Communicates with appropriate staff regarding surgeons' time off.
Maintains an online calendar of surgeons' time off
Contacts multiple facilities to schedules surgeries (OR) for assigned surgeons providing:
Patient demographic information
Diagnosis
Type of procedure
Type of surgery
Length of case
Anesthesia preference
Equipment requirements
Contacts appropriate departments to schedule preoperative appointments.
Ancillary testing
History & Physical
Specialty care
Distributes relevant brochures, pamphlets, forms, etc. to patient.
Explains logistics of surgery process, time, preparation, etc. as needed
Refers patients to appropriate staff to address medical questions
Consistently documents and retains accurate records via online system or paper format.
Follows up daily on cancelled or rescheduled surgeries and appointments keeping all parties
informed.
Troubleshoots errors and miscommunication with physicians, lead clinic staff and administrative
staff, involving department supervisor for support to resolve.
Performs insurance verification via computer and/or telephone as needed.
Validates continued Medicaid eligibility prior to surgery
Obtains referral and/or authorization requirements per insurance guidelines.
Fax form, dictation, prior auth letter, etc. to appropriate location
Track status of request
Document approval or denial on EPIC Account Note
Notifies and collaborates with appropriate financial staff on all self pay patients.
Verifies via online system or phone that patients have completed their History & Physical
appointment.
Utilizes and updates online and paper reference tools pertinent to job.
Facilitates timely and accurate flow of communication
Answers telephone within established service standards and responds appropriately.
Takes and relays messages requiring follow up.
Notifies appropriate individuals to assist in resolving complex surgery scheduling issues.
Accurately utilizes the Automated Call Distribution phone system.
Participates in various educational, staff and training meetings.
17. Uses creative and innovative thinking skills to solve service related problems.
18. Performs related duties as assigned.
Clinic Assistant Accountabilities:
1. Customer Service
Care for each person as he/she would like to be cared for by:
Putting the patient first at every opportunity
Listening to understand each patient
Showing concern for each patient
Acting individually and with others to meet each patient's needs
Check-in and Co-pay Administration
a. Check in patients in an accurate and professional manner
b. Identify and accurately collect co-pays or appropriate fees
Use computer-based system to verify patient information
Understand and communicate benefit changes to members, or refer to appropriate resource
Communicate wait times in a diplomatic manner
Direct patients to the appropriate care area
Prepare reconciliation report
Provide patients with appropriate forms, questionnaires, etc.
Computerized Appointment Scheduling for appointments
Schedule appointments in an accurate and timely manner according to Advanced Access principles
Maintain knowledge of appointment scheduling practices
Maintain knowledge of appointment scheduling policies and procedures
Registration and Verification
a. Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
b. Verify insurance eligibility, if necessary
c. Register patients in an accurate, efficient, and timely manner
d. Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
Specialty Appointment Coordination
Provide patient with information required to schedule specialty appointments
Facilitate timely and accurate flow of communication within the clinic
Answer telephone and respond appropriately to the caller
Take and relay messages requiring follow-up to appropriate individuals
Prepare records and materials for new patient appointments
Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
Maintain open communication with Appointment Center to ensure patient and provider needs are met
Coordinate schedule templates
Coordinate emergency schedule changes
Coordinate schedule holds consistent with Advanced Access principles
Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes
General Accountabilities
Perform other duties as assigned
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.