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Enterprise Communications/Telecom Developer

2 months ago

Sacramento, United States Sacramento Municipal Utility District Full time
Purpose

Provides technical support and analysis in a broad range of information technology areas including the planning, design, development, installation, operation, and enhancement of SMUD enterprise applications; ensures a state-of-the-art, stable, accurate, and reliable computing environment that meets the needs of the organization.

Nature and Scope

This is the journey level within the Enterprise Technical Developer class series. Positions within this classification will demonstrate working knowledge in all of the specialty areas independently with minimal oversight. Under general supervision, positions within this class perform difficult and more complex work than the entry level Enterprise Technical Developer as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technical Developer in that the latter requires a higher level of complexity, difficulty and level of tasks assigned, broader decision-making authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more specialty areas. Advancement to Senior Enterprise Technical Developer is done through a competitive process.

Duties and Responsibilities

  • Plans, analyzes, designs, develops, implements, and maintains enterprise applications by utilizing other development support tools for SMUD interfaces, data conversions, custom transactions, forms and reports; develops detailed designs, defining user requirements; plans implementation strategies.
  • Participates in workflow process design, development, testing, administration and maintenance.
  • Addresses integration and interface issues between enterprise applications and non-enterprise applications; develops customizations for enterprise application transactions and user exits; develops testing criteria/scenarios and conducts testing and debugging.
  • Provides technical documentation on custom transactions, interfaces, forms, reports, workflow, document imaging and other enterprise application objects; supports document imaging and data archiving needs.
  • Communicates technical information and provides guidance to staff and/or end-user community.
  • Analyzes the need for modifications and enhancements to existing enterprise applications and/or infrastructure by evaluating the effectiveness of current modules; conducts workflow and process analysis; identifies needed changes, enhancements, and impacts to business processes.
  • Revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing.
  • Provides technical support for the overall effectiveness of the use of enterprise application systems by end-users; troubleshoots user and technical obstacles and system problems; provides technical consultation and solutions.
  • Develops, establishes and conducts classroom and on-the-job training on the use of programs and procedures; supports functional analysts in developing training information; provides information to functional analysts on the use of programs and procedures.
  • Plans, coordinates, prioritizes, monitors, and guides work activities with work-unit employees to meet established task objectives and deadlines; assists in selecting and orienting new personnel; provides staff training; evaluates work performance results.
  • Assists in administering the department budget by planning, monitoring, and revising schedules, work plans, expenditures, and assignments.
  • Plans, coordinates, prioritizes, monitors, guides, and reviews/conducts work activities associated with department internal/external projects, in accordance with established task objectives and schedules, as outlined in the project plan/contract.
  • Performs related duties as required.

Required Education

  • High School diploma or equivalent

Required Experience Qualifications

3 or more (3+) years of progressively responsible relevant work experience as a technical analyst in the area of day- to-day design, development, implementation, and maintenance of enterprise applications.

Required Licenses/Certificates

Certification in IT or related field is desirable.

Knowledge Of

Industry trends related to business and information technology; intermediate concepts and methods for development of enterprise applications; methods and techniques of planning, organizing, directing and controlling work activities; principles and practices of budget administration; principles of business letter writing and basic report preparation; procedures and practices of cost control and project scheduling; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.

Skills To

Configure enterprise software and/or provide programming/development support; creatively solve interface, conversion, and programming issues while considering economic and system limitations; develop and maintain project budget and schedule; evaluate and resolve moderately complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare technical, statistical and/or analytical reports and presentations; write new and revised policies and procedures; express ideas/facts clearly and concisely to individual or groups, taking into account the audience and nature of information; learn and apply techniques and concepts related to team management; learn and apply techniques for exercising significant leadership and authority; learn and apply methods and techniques of training and performance evaluation; learn performance management techniques related to project management; learn to plan, organize, direct, control, and review the work of others; learn to identify, assess, and coordinate training needs for staff; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.

Desirable Education

A Bachelor's degree from an accredited college or university with major course work in computer science, MIS or a related field is desirable.

Desirable Qualifications

  • Development experience in VB.net, C#, Python
  • Experience operating and querying against MS SQL DB
  • Knowledge and Experience with Genesys CX Cloud including flow development in Architect (voice, email, digital messaging, ACD/IVR)
  • Telecommunications knowledge and experience
  • Contact Center Operational experience
  • Basic understanding of network technologies and architecture
  • Basic understanding of Windows Server and *NIX administration
  • Technical Troubleshooting skills

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